Autotech Agent II - Lead

Best Buy; Terre Haute (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial retirement resources

Well-being support

Job summary

Best Buy's Geek Squad AutoTech Agents install and support automotive electronics, from complex in-dash units to standard car tech, following established guidelines. You’ll troubleshoot, advise customers, and ensure compatibility with various vehicle models.

As a Level 2 Autotech Agent, you’ll apply technical skills and customer-first thinking to installation, troubleshooting, and support, with emphasis on safety and accuracy.

Qualifications

• Experience or interest in automotive electronics and installations.
• Ability to diagnose and troubleshoot automotive tech issues.
• Strong customer-facing communication and service skills.

Responsibilities

• Install complex car electronics including hardwired remote starts and advanced dash units.
• Install standard car electronics such as remote starts, speakers, dash cameras and backup cameras.
• Identify compatibility issues and communicate them before installation.
• Troubleshoot automotive electronic solutions using established guidelines.

Skills

Technical troubleshooting

Customer service

Communication

Tools

Mobile car installations

AutoTech knowledge

Job description

At Geek Squad, our car electronics installation experts are known as AutoTech Agents. As a Level 2 Autotech Agent, you’ll use your experience and advanced technical skills to install complex technology into customers’ vehicles. You’ll follow established procedures and guidelines for recommendations, troubleshooting and installations based on each client’s vehicle. You’ll also provide technical advice, best practices and support to clients and other employees.

What you’ll do

Install complex car electronics including hardwired remote starts, advanced speakers and advanced in-dash units

Install standard car electronics including T- harness remote starts, standard speakers, dash cameras, backup cameras, amplifiers and in-dash units

Perform work on vehicles of all makes and models and communicate any compatibility issues prior to installation

Use resources and technical acumen for troubleshooting complex automotive solutions

Current, valid driver’s license

Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

Ability to perform all car electronic-related work

Preferred qualifications

Previous professional experience with mobile car installations

Previous experience coaching, training and providing feedback to others

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our benefits include:

Competitive pay

Great employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary . For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.

Application deadline:

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full time