Autonomous Performance Support Specialist — North America

Teamworks; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Teamworks is seeking a Customer Support Specialist focused on the Performance category to be a core engine behind elite sports organizations. You’ll own a queue across AMS, Nutrition, and Strength & Conditioning, triaging issues by severity and delivering bespoke solutions with a data-literate mindset.

You’ll work autonomously, partner with Product Success Managers and Customer Success Managers, and help surface insights to improve products while maintaining data security for sensitive athlete

Qualifications

• HHands-on experience building and using Teamworks performance products.
• Background in sports performance: sports science, strength & conditioning, nutrition, athletic training, or related field.
• Strong familiarity with athlete management systems, medical software, and/or Teamworks AMS.
• Demonstrated ability to solve complex problems independently and with urgency.
• Data literacy: manage and structure performance data, recognize patterns and anomalies.
• Experience with Salesforce, JIRA, MS Excel, and G-Suite.
• Comfortable handling sensitive athlete health data with sound judgment and data security.
• Bachelor's degree.

Responsibilities

• Own a queue of support tickets across AMS, Nutrition, and Strength & Conditioning, triaging by severity and impact.
• Troubleshoot complex performance-related issues and provide timely resolutions.
• Configure workflows, dashboards, integrations, data uploads, templates, and troubleshooting.
• Communicate clearly with customers from initial contact to resolution.
• Collaborate with Product & Engineering to surface bugs and feedback.
• Support process improvements to keep KPIs healthy as the team scales.
• Participate in rotating weekend coverage for high-stakes projects.

Skills

Sports performance

Data literacy

Customer support

Salesforce

JIRA

MS Excel

G-Suite

Problem solving

Teamworks experience

Queue ownership

Education

Bachelor's degree

Tools

Teamworks AMS

JIRA

Salesforce

MS Excel

G-Suite

Job description

Teamworks is seeking a Customer Support Specialist focused on the Performance category to be a core engine behind elite sports organizations. You’ll own a queue across AMS, Nutrition, and Strength & Conditioning, triaging issues by severity and delivering bespoke solutions with a data-literate mindset.

You’ll work autonomously, partner with Product Success Managers and Customer Success Managers, and help surface insights to improve products while maintaining data security for sensitive athlete