Automotive Warranty Claims Specialist

Warranty Processing; Beloit (WI); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance.

PTO and Vacation.

401K and company paid Life insurance.

Job summary

Warranty Processing is seeking a Honda Warranty Administrator in Beloit, WI. The role requires Honda warranty administration experience and focuses on timely and accurate processing of warranty claims, answering dealer questions, and ensuring claims are paid and completed.

You will maintain dealer relationships, review repair orders for accuracy, and use internal systems to track and reconcile claims. A high school diploma and strong math and communication skills are required; experience with

Qualifications

• Excellent communication and attention to detail skills.
• Proficient or ability to learn new computer systems.
• Prior experience in warranty processing preferred.
• High School Diploma or GED equivalent.
• Sound reasoning and math skills.

Responsibilities

• Accountable for assigned dealers and work involved with assigned claim completion.
• Maintain positive communications and interactions with staff at dealerships, manufacturers, and WPI.
• Maintain and update account specifics and handling requirements to ensure backups for accounts are provided with knowledge of account requests.
• Maintain accurate records of claims throughout all steps of the process, updating claim notes with accurate detail.
• Respond to communications timely within WPI expectations.
• Punctual dependability, you’re considered the first contact for your accounts.
• Use internal reporting to reconcile work weekly and monthly.
• Analyze problems, identify trends, and report issues that are affecting the efficiency of claim processing for each assigned account, including proper accounting procedures and communicating with management instances of re-occurring customer guidance.
• Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers.
• Communicate training or resources needed as required to execute responsibilities efficiently.
• Self-Report all issues identified.
• Review all warranty repair orders for accuracy and compliance, communicating any inconsistencies noted with customers as necessary.
• Communicate with dealers as needed, including helping them with questions or issues.
• Follow WPI Policy and Procedures for all claim handling.
• Other duties as assigned

Skills

Communication skills

Attention to detail

Computer literacy

Warranty processing experience

Education

High School Diploma or GED

Tools

Warranty software

Job description

Warranty Processing is seeking a Honda Warranty Administrator in Beloit, WI. The role requires Honda warranty administration experience and focuses on timely and accurate processing of warranty claims, answering dealer questions, and ensuring claims are paid and completed.

You will maintain dealer relationships, review repair orders for accuracy, and use internal systems to track and reconcile claims. A high school diploma and strong math and communication skills are required; experience with