Automotive Warranty Administrator
Master's Transportation
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Benefits offered by this job
Job summary
Master’s Transportation seeks a proactive Warranty Administrator to manage warranty claims, vendor interactions, and policy compliance. You’ll collaborate with over twenty OEMs and suppliers to optimize processing and ensure accurate, timely resolutions.
Based in South Kansas City, this in-person role requires strong analytical skills, meticulous attention to detail, and a service-oriented mindset to support internal and external customers and maintain high-quality warranty operations.
Qualifications
- High school diploma or equivalent required.
- Associate degree in Business Administration, Automotive Technology, Accounting, or related field preferred.
- Proficiency in Microsoft Office Suite.
Responsibilities
- Establish and implement warranty policies and procedures.
- Oversee daily warranty operations, filing and tracking claims.
- Analyze warranty data for validity, accuracy, and trends.
- Inspect defective products and gather documentation.
- Maintain warranty databases for reporting.
- Liaise with vendors and manufacturers to resolve claims.
Skills
Education
Tools
Job description
At Master’s Transportation, you’ll join a growing, privately owned company with more than 30 years of experience delivering trusted commercial transportation solutions nationwide. With one of the country’s largest fleets and locations across the U.S., we provide customized sales, rental, leasing, financing, service, and repair solutions for organizations in education, hospitality, senior living, camps, and other industries. Our team is driven by excellence, integrity, safety, and a solution-oriented mindset. If you’re looking for a place where your work matters, your ideas are valued, and you can grow with a company that is helping move people and organizations forward, we’d like to meet you.
- Generous paid time off and 12 paid holidays.
- Competitive medical, dental, and vision insurance options.
- Company-paid life insurance and short- and long-term disability benefits.
- 401(k) retirement plan with company match. Immediate vesting.
- Flexible Spending Account and Health Savings Account options.
- Employee discounts on travel, entertainment, and more.
- Ongoing investment in employee growth and development.
This position is 100% in-person and works within an Automotive Service facility, located in South Kansas City.
Warranty Administrator
Non-Exempt/Hourly
Director of Maintenance
Full-time, may consider part-time hours
Monday-Friday, daytime between the hours of 7 am-7 pm
The Warranty Administrator at Master’s Transportation will be responsible for managing the warranty claims processes, vendor interactions, and ensuring compliance with warranty policies. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with over twenty different OEMs and suppliers to optimize warranty operations. The role is required to provide positive and professional service to internal and external clients, while managing multiple priorities with a sense of purpose.
- Work with leadership to establish and implement warranty policies and procedures to maintain consistency and efficiency
- Oversee daily warranty operations, including filing and tracking claims with vendors and OEMs
- Analyze warranty data to assess claim validity, accuracy, and trends
- Inspect defective products and gather relevant documentation to support warranty claims
- Maintain and monitor warranty databases for precise recordkeeping and reporting
- Serve as a liaison with vendors, suppliers, and manufacturers to facilitate warranty claims resolution
- Develop strategies to improve warranty processing efficiency and reduce turnaround times
- Conduct internal audits to ensure compliance with company warranty policies and OEM guidelines
- Train and mentor service advisers on warranty submission procedures and best practices
- Submit annual labor rate increase requests to OEMs based on training requirements and industry benchmarks
- Stay updated on warranty regulations, industry innovations, and emerging best practices
- Highly organized
- Proficiency in the use of a computer and standard office software
- Positive and professional communication and customer service skills
- Solution-oriented with strong analytical skills
- Ability to manage multiple competing priorities
- Attention to detail with a high level of accuracy
- Sense of urgency
None
In office, in-person, and in automotive service shops as needed
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Education/Skills
- High school diploma or equivalent required
- Associate degree in Business Administration, Automotive Technology, Accounting, or related field preferred
- Proficiency in Microsoft Office Suite
Experience
- 2+ years of warranty administration, automotive service administration, dealership operations, fleet maintenance administration, or related experience
- Experience processing vehicle warranty claims preferred
- Experience working with OEM warranty systems, service management software, or dealer management systems preferred
- Experience in commercial fleet, transportation, heavy-duty truck, bus, or specialty vehicle industries
- Knowledge of Ford, Chevrolet, RAM, Freightliner, Mercedes-Benz, or similar OEM warranty programs
- Experience reconciling warranty receivables
- Experience reviewing repair orders for warranty compliance
- Familiarity with service department operations and technician workflows
None
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
At Master’s Transportation, you’ll join a growing, privately owned company with more than 30 years of experience delivering trusted commercial transportation solutions nationwide. With one of the country’s largest fleets and locations across the U.S., we provide customized sales, rental, leasing, financing, service, and repair solutions for organizations in education, hospitality, senior living, camps, and other industries. Our team is driven by excellence, integrity, safety, and a solution-oriented mindset. If you’re looking for a place where your work matters, your ideas are valued, and you can grow with a company that is helping move people and organizations forward, we’d like to meet you.
- Generous paid time off and 12 paid holidays.
- Competitive medical, dental, and vision insurance options.
- Company-paid life insurance and short- and long-term disability benefits.
- 401(k) retirement plan with company match. Immediate vesting.
- Flexible Spending Account and Health Savings Account options.
- Employee discounts on travel, entertainment, and more.
- Ongoing investment in employee growth and development.
Warranty Administrator
Non-Exempt/Hourly
Director of Maintenance
Full-time, may consider part-time hours
Monday-Friday, daytime between the hours of 7 am-7 pm
Headquarters, Kansas City, MO
The Warranty Administrator at Master’s Transportation will be responsible for managing the warranty claims processes, vendor interactions, and ensuring compliance with warranty policies. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with over twenty different OEMs and suppliers to optimize warranty operations. The role is required to provide positive and professional service to internal and external clients, while managing multiple priorities with a sense of purpose.
- Work with leadership to establish and implement warranty policies and procedures to maintain consistency and efficiency
- Oversee daily warranty operations, including filing and tracking claims with vendors and OEMs
- Analyze warranty data to assess claim validity, accuracy, and trends
- Inspect defective products and gather relevant documentation to support warranty claims
- Maintain and monitor warranty databases for precise recordkeeping and reporting
- Serve as a liaison with vendors, suppliers, and manufacturers to facilitate warranty claims resolution
- Develop strategies to improve warranty processing efficiency and reduce turnaround times
- Highly organized
- Proficiency in the use of a computer and standard office software
- Positive and professional communication and customer service skills
- Solution-oriented with strong analytical skills
- Ability to manage multiple competing priorities
- Attention to detail with a high level of accuracy
- Sense of urgency
None
In office, in-person, and in automotive service shops as needed
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Education/Skills
- High school diploma or equivalent required
- Associate degree in Business Administration, Automotive Technology, Accounting, or related field preferred
- Proficiency in Microsoft Office Suite
Experience
- 2+ years of warranty administration, automotive service administration, dealership operations, fleet maintenance administration, or related experience
- Experience processing vehicle warranty claims preferred
- Experience working with OEM warranty systems, service management software, or dealer management systems preferred
- Experience in commercial fleet, transportation, heavy-duty truck, bus, or specialty vehicle industries
- Knowledge of Ford, Chevrolet, RAM, Freightliner, Mercedes-Benz, or similar OEM warranty programs
- Experience reconciling warranty receivables
- Experience reviewing repair orders for warranty compliance
- Familiarity with service department operations and technician workflows
None
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
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