Automotive Technician Call Center Agent (Remote)

Accenture; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Accenture is seeking an Automotive Technician Call Center Agent to support dealers by resolving automotive product concerns. This remote role requires strong technical skills, including automotive repair and electrical knowledge. The position offers a full-time schedule with opportunities for professional growth within a diverse and inclusive environment.

Benefits

Flexible work options

Diverse network collaboration

Opportunities for skill development

Qualifications

• ASE Certifications required.
• At least 3 years of automotive repair experience.
• 1-3 years of electrification, BEV, PHEV, Hybrid experience preferred.

Responsibilities

• Answer inbound calls and tickets, providing automotive technical diagnostics.
• Follow a six-step diagnostic process for resolutions.
• Research databases for automotive repair information.

Skills

Problem-solving

Technical diagnostics

Customer satisfaction

Education

High School diploma

Automotive Technician or Engineering degree

Tools

Diagnostic tools

Dealer software

Job description

Automotive Technician Call Center Agent (Remote)

Join to apply for the Automotive Technician Call Center Agent (Remote) role at Accenture.

ACCENTURE's Flexible Workforce offers opportunities for contractors to gain valuable skills and experience. We solve clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, world-class technology, and talent. We help deliver tangible business outcomes through our extended workforce. Recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity, Accenture is a great place to grow your career.

What’s In It For You

• Collaborate with a diverse network of people.
• Deliver innovative solutions for clients.
• Apply your skills to drive business transformation.
• Work locally or remotely, reducing or eliminating travel demands.

Project Description

• Support Dealers in resolving automotive product concerns promptly and effectively.
• Identify issues, provide technical assistance, and follow up until resolution.
• Assist with EV (Electric Vehicle) and Hybrid automotive experience, requiring strong electrical skills.
• Resolve Dealer concerns using problem-solving, diagnostics, call, and ticket handling.
• Ensure high customer satisfaction and enhance vehicle ownership experience.

Hours

8 a.m. to 10 p.m. EST, Monday to Friday, and Saturday (9 a.m. - 6 p.m. EST). This is a 40-hour full-time position.

Responsibilities

• Answer inbound calls and tickets, providing automotive technical diagnostics to Dealer Technicians.
• Follow a six-step diagnostic process for resolutions.
• Support Quality, Engineering, and Technical Advisors as needed.
• Communicate product issues and provide relevant information using available tools.
• Research databases for automotive repair information.
• Follow up on tickets and close them after resolution.

Basic Qualifications

• High School diploma (Automotive Technician or Engineering degree preferred).
• ASE Certifications.
• At least 3 years of automotive repair experience.
• 1-3 years of electrification, BEV, PHEV, Hybrid experience preferred.
• Knowledge of diagnostic tools and dealer software.
• Basic PC skills, including Windows and keyboarding.

Additional Information

Accenture values diversity and inclusion, fostering an environment of belonging. We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities or religious observances.