Automotive Technician

Penske Automotive Group; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care options

401k with match

Career growth

Professional training

Job summary

Tempe Honda, a Penske Automotive Group dealership, is seeking an experienced Automotive Technician to join our team and deliver extraordinary customer experiences. As a Flat Rate Technician, you will perform repairs and maintenance per factory and dealership standards to ensure an excellent customer experience.

The role offers growth opportunities, modern facilities, and a supportive, teamwork-driven culture within a Fortune 500 company.

Qualifications

• High school diploma or equivalent and two years related experience.
• Two-year related experience or equivalent combination of education and experience.
• ASE Certification is preferred.

Responsibilities

• Performs vehicle inspections, troubleshooting, and testing to determine repairs.
• Diagnose malfunctions and perform repairs according to factory and dealership standards.
• Communicates with Service Advisors regarding additional work needs.
• Maintains a clean, organized shop and documents all work performed.

Skills

Automotive diagnostics

Electrical systems

Customer service

Team player

Education

High school diploma

ASE Certification preferred

Tools

Diagnostic tools

Shop equipment

Job description

Tempe Honda, a Penske Automotive Group dealership, is looking for an experienced, Automotive Technician to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM
At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Flat Rate Technician, you will perform repairs and maintenance work in accordance with factory and dealership specifications and time standards for an excellent customer experience.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.
• State-of-the-art facilities and excellent working conditions.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment, 3+ years of dealership experience. Brand knowledge is preferred, but not required.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in vehicle repairs.
• Excellence: Provide an unparalleled level of technical knowledge and expertise to help repair and maintain vehicles to the highest factory and dealership standards.
• Communication: Clearly and effectively communicate technical information regarding customer vehicles to Service Advisors.
• Accountability: Comply with all manufacturer standards of quality and timeliness for repairs and maintenance work, and ensure that all estimates and work orders are accurate.
• Safety: Understand and comply with all federal, state, and local regulations that affect shop operations, such as handling and disposal of hazardous waste, OSHA, and use of safety and health personal protective equipment.
  

Compensation for this position is based upon production/sales. The wage ranges are not guaranteed and are estimates based on expected production/sales. The minimum for this position is Arizona state minimum wage.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Exceptional customer service skills
• Excellent communication skills including the ability to listen to customers and determine how to assist them
• Ability to work well in a team environment
• Knowledge of automotive systems, tools, and repair processes
• Outstanding attention to detail with a commitment to quality
• Ability to use technical reference materials and technical manuals in written and online formats
• Ability to communicate technical terms to non-technical audience
• Ability to follow processes to ensure quality and safety
• Effective time management skills and ability to prioritize

Supervisory Responsibility
None

Work Environment
Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.

Physical Demands
Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time.
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position involves repetitive motion.
This position requires the ability to talk and hear.

Position Type/Expected Hours of Work
Work evening, weekend, and holiday work hours as required.

Required Education and Experience
High school diploma or the equivalent and two-year related experience or equivalent combination of education and experience.

Preferred Education and Experience
Associate's degree (A. A.) or equivalent from two-year College or technical school; and two-year related experience and/or training; or equivalent combination of education and experience.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
ASE Certification is preferred

Job Overview

Summary/Objective
The Flat Rate Technician diagnoses and performs repairs on all vehicle components with efficiency, accuracy, and in accordance with dealership and manufacturer/factory standards.

Essential Functions

• Performs vehicle inspections, troubleshooting, and testing to determine required or recommended repairs
• Accurately diagnose malfunctions and perform the necessary repairs for them including, but not limited to, repairing engine failures, repairing mechanical and electrical systems malfunctions, and replacing parts and components as required
• Examines assigned vehicle to determine if further safety or service work is required or recommended
• Verifies vehicle serviceability and ensures quality repairs the first time by conducting test drives and adjusting controls and systems as required
• Ensures that customer vehicles kept clean during repair process
• Contains costs by using warranty; evaluating service and parts options for repairs as required
• Communicates with Service Advisor and/or Dispatcher if additional work is needed
• Aids Service Writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way necessary to guarantee customer satisfaction
• Keeps supplies ready by inventorying stock; placing orders and verifying receipt of parts and supplies
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized
• Documents all work performed and recommended on the repair order in accordance with operating procedures
• Understands the terminology of the automobile business and keep abreast of technology changes
• Follows all attendance and punctuality standards with adherences to timekeeping standards. Employees are required to record the beginning and ending times of any shift, break, or departure from work for personal reasons
• Follows the Code of Business Ethics and Conduct
• Understands and follow all work rules and procedures and follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.