Automotive Technical Consultant

MSX International; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Savings Plan

Hybrid work environment

Job summary

MSX International is seeking an Automotive Technical Consultant in Los Angeles to partner with dealership service departments, applying advanced diagnostic skills to resolve complex vehicle issues and improve first-time fix rates. You will provide remote and on-site technical support, lead discussions with dealership staff, and support recall campaigns and RSUs while upholding quality and compliance.

The role combines deep technical problem-solving with client-facing collaboration and

Qualifications

• High School Diploma or GED required.
• 2+ years automotive repair experience.
• Strong diagnostic and troubleshooting skills.
• Ability to travel locally within an assigned territory.
• Strong communication and customer service skills.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Ability to work independently in a fast-paced environment.
• ASE Certification preferred.
• Shop Foreman/Leader experience preferred.
• Experience analyzing repair data and documenting technical cases.

Responsibilities

• Diagnose and resolve complex vehicle technical concerns and escalations.
• Provide technical assistance both remotely and on-site at dealerships.
• Lead technical discussions as a subject matter expert.
• Support recall campaigns and RSUs.
• Review repair orders and recommend best practices for quality and compliance.
• Analyze repair trends and identify opportunities to improve first-time fix rates.
• Collaborate with dealership personnel to improve customer satisfaction and service performance.
• Document case updates, findings, and recommendations using Microsoft Office tools.

Skills

Automotive repair

Diagnostic troubleshooting

Travel locally

Communication skills

MS Office proficiency

Education

High School Diploma or GED

ASE Certification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

• Compensation: USD 90,000 - USD 120,000 - yearly

Company Description

About MSX International (MSXI)

For more than 30 years, MSX International (MSXI) has been a trusted partner to leading vehicle manufacturers, dealerships, and mobility organizations around the world. We help our clients improve business performance through innovative solutions in sales, service, repair optimization, compliance, and customer engagement.

Job Description

Are You Ready for a New Opportunity?

Do you have an automotive technician background and enjoy solving complex vehicle issues? Are you known as the person everyone turns to when a difficult repair needs diagnosing? Are you ready to leave behind flat rate/ turning wrench? If so, we may have the perfect opportunity for you.

MSXI is expanding one of our automotive client programs and is seeking experienced automotive professionals to join our team as a Automotive Technical Consultant

In this role, you will work closely with dealership service departments, providing technical expertise, troubleshooting support, and process improvement recommendations to help ensure vehicles are repaired correctly the first time.

Key Responsibilities

• Diagnose and resolve complex vehicle technical concerns and escalations.
• Provide technical assistance both remotely and on-site at dealerships.
• Serve as a subject matter expert and lead technical discussions.
• Support recall campaigns and Required Service Updates (RSUs).
• Conduct dealership consultations regarding repair processes and documentation.
• Review repair orders and recommend best practices for quality and compliance.
• Analyze repair trends and identify opportunities to improve first-time fix rates.
• Collaborate with dealership personnel to improve customer satisfaction and service performance.
• Document case updates, findings, and recommendations using Microsoft Office tools.

Qualifications

Required

• High School Diploma or GED.
• 2+ years of automotive repair experience.
• Strong diagnostic and troubleshooting skills.
• Ability to travel locally within an assigned territory.
• Strong communication and customer service skills.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Ability to work independently in a fast-paced environment.

Preferred

• Current or previous ASE Certification.
• Shop Foreman, Assistant Service Manager, or similar leadership experience.
• Experience analyzing repair data and documenting technical cases.

What We Offer

• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• 401(k) Savings Plan
• Health Savings Account (HSA)
• Disability Insurance
• Employee Discount Programs
• Benefits effective the first of the month following 30 days of employment.
• Monthly vehicle allowance.
• Paid holidays and vacation time.
• Hybrid work environment:
  • Approximately 3 days per week at dealerships
  • Approximately 2 days per week working from home
• Minimal to no weekend work.
• Opportunity to work with a global leader in the automotive industry.

Why Join MSXI?

If you are passionate about automotive technology, enjoy solving difficult vehicle concerns, and are looking for a role that combines technical expertise with a better work-life balance, we'd love to hear from you.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80K to $103K based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.