Automotive Technical Assistance Agent - NEW ORLEANS, USA

DXC Technology Inc.; New Orleans (LA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a TAC Agent to join their team in New Orleans. This role requires a high school diploma and 3-5 years of experience as a mechanic, along with 2 ASE certifications. The ideal candidate will have strong technical skills, including the ability to use electronic service manuals and web-based tools. You will provide exceptional customer service support to dealer technicians through various communication channels. If you are passionate about automotive systems and customer service, this opportunity offers a chance to make a significant impact in a dynamic work environment.

Qualifications

• 3-5+ years of experience as a mechanic in a full-service shop.
• 2 ASE certifications required for this role.

Responsibilities

• Assist dealer technicians via phone, chat, or email.
• Provide customer service support in a call center environment.

Skills

Using electronic service manuals

Microsoft Office skills

Typing skills

French Canadian speaking

Listening and technical experience

Education

High school diploma

Tools

Web-based tools

Job description

TAC Agent - NEW ORLEANS ONSITE

Apply locations USA - LA - NEW ORLEANS time type Full time posted on Posted 2 Days Ago job requisition id 51542970

Job Description:

Experience Required:

• High school diploma
• 3-5+ years of recent experience as a mechanic in a full-service shop
• 2 ASE certifications
• Ability to use web-based tools to gather service information
• One or more years of customer service experience (previous call center work, any role where you interacted with customers)
• A strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems

Skills:

• Using electronic service manuals
• Microsoft Office skills
• Typing skills
• French Canadian speaking (a plus)
• Listening and technical experience to assist dealer technicians via phone, chat or email

Other requirements:

• Able to work shifts within the call center’s hours of operation: Monday – Friday (7 a.m. - 8 p.m. Eastern time)
• This position is fully remote within the United States only
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

If you are an applicant from the United States, Guam, or Puerto Rico:

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

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About Us

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.