Automotive Store Manager

Mountain View Tire and Auto Service; Torrance (CA); On-site; USD 65,000 - 80,000; Full time

Job summary

Une entreprise de services automobiles bien établie recherche un Store Manager dynamique pour diriger une équipe dédiée. Ce rôle est essentiel pour atteindre les objectifs de vente, former les salariés et maintenir des normes de service à la clientèle exceptionnelles, tout en gérant efficacement les opérations du magasin.

Benefits

Health, Dental, Vision Insurance

401K with company match

Paid vacation and holidays

Employee discounts and career development opportunities

Performance incentives and certification reimbursements

Qualifications

• Expérience de leadership en vente au détail.
• Capacité à gérer des résultats financiers et à contrôler les coûts.
• Capacités de mentorat et de coaching.

Responsibilities

• Développer des équipes de vente et techniques pour offrir une expérience client de 5 étoiles.
• Gérer le recrutement, la formation et les performances des employés.
• Promouvoir les ventes et gérer les relations client.

Skills

Leadership

Gestion de la communication

Résolution de problèmes

Service à la clientèle

Education

High School Diploma or equivalent

Job description

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Job Description

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for leading the store and teammates, including hiring, coaching, and developing staff. This role supports Monro’s vision to be America’s leading auto and tire service center, trusted by guests for quality automotive service and tires by promoting products and services.

Salary Range

The salary range for this role is from $65,000 to $80,000. The role is eligible for additional compensation and incentives, based on experience.

Responsibilities

• Develop sales and technical teammates to provide a consistent 5-star guest experience.
• Achieve sales goals through sales plans, product knowledge, and industry awareness.
• Introduce tire and service products to maximize sales and guest satisfaction.
• Train and develop teammates on shop operations and guest services.
• Oversee technicians and assist with services/repairs as needed.
• Manage staffing, including recruiting, hiring, training, scheduling, and performance management.
• Control expenses related to payroll, supplies, utilities, and store maintenance.
• Manage inventory, including pulling tires and parts, stocking, and auditing courtesy inspections.
• Maintain store cleanliness and guest readiness standards.
• Schedule guest appointments and assign tasks based on skill levels.
• Promote sales and promotions, and address guest needs and complaints.
• Build customer relationships to enhance loyalty and retention.
• Convey repair and service needs effectively to guests.
• Adhere to company policies, safety standards, and environmental regulations.
• Maintain technical knowledge through training and operate equipment safely.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Leadership experience in retail/sales.
• Ability to manage financial results and control costs.
• Motivational skills to lead a team.
• Strong communication, problem-solving, and customer service skills.
• Completion of required training and a valid driver’s license with a good MVR.
• Customer-centric mindset, proactive, and able to multitask.
• Mentoring and coaching ability.
• Problem resolution skills.

Work Environment & Physical Requirements

This role operates in an automotive shop environment with moderate noise, weather, chemicals, and dust. Must be able to work flexible hours, lift up to 50 lbs, and stand/walk for long periods.

Benefits

• Health, Dental, Vision Insurance
• 401K with company match
• Paid vacation and holidays
• Employee discounts and career development opportunities
• Performance incentives and certification reimbursements

This job posting is active and not expired.