Automotive Store Manager

Sun Auto Tire & Service; Mattoon (IL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 1:

Discounted Services on Personal and IM

Job summary

Plaza Tire Service is expanding in the Mattoon area and seeking a Store Manager with a strong background in sales and leadership. The role focuses on directing a team, delivering outstanding customer service, and driving profitability in a fast-paced automotive environment.

The successful candidate will manage daily store operations, coach staff, and ensure high standards of product knowledge and service while working to meet monthly and yearly sales goals.

Qualifications

• Five+ years of sales experience in auto repair shop management or automotive industry.
• Proven ability to meet monthly, quarterly, and annual sales and profit plans.
• Strong coaching and communication skills.
• Willing to work a minimum of five days including Saturdays.
• Valid driver’s license.

Responsibilities

• Ensure store standards, solid product knowledge, callbacks, time commitments, and overall guest service; handle escalated customer complaints.
• Set expectations with employees, communicate goals, and coach toward desired behaviors; district leadership by example.
• Lead performance evaluations, conduct regular meetings, and ensure policy compliance.
• Analyze business trends and develop plans to maximize sales and profits; manage inventory and POS data.
• Answer customer inquiries by phone and in person, and maintain high levels of customer satisfaction.

Skills

Sales experience

Leadership

Customer service

Communication

Coaching

Tools

POS system

Job description

Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. Plaza Tire Service is large enough to help you grow in your career, and small enough to care that you do.

We're seeking a qualified Store Manager in the Mattoon area. This is a new Plaza Tire location, currently in construction.

A friendly, customer-focused attitude is a must for this position. Our customers have choices, and we win their business with a combination of a great selection, low prices, and most importantly, outstanding customer service. As a Plaza Tire Store Manager, you will be the face of the company – leading a group of employees and working directly with customers who need tires, routine maintenance and other services.

While previous automotive experience is a plus, it is not a requirement. A proven track record in sales and management is necessary. We will train the right person for the position.

Compensation

$90,000-$150,000 per year, to include base plus bonus. Base pay of $65,000-$75,000/yr.

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1 st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Guest Service

• Ensures that each customer receives outstanding customer service by ensuring that management team is maintaining store standards, solid product knowledge, conducting call backs, ensures that time commitments are met, and all other components of guest service. Handles escalated customer complaints.

People

• Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development and overall customer service. Holds management team accountable for job responsibilities, training and goals by coaching or counseling employees toward desired behaviors. The District Manager will lead by example.
• Ensures compliance with all policies and procedures of the Company by conducting regular meetings with employees, store audits, etc.
• Conducts performance evaluations for all employees at regular intervals.

Financials

• Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
• Writes up customers in POS system
• Answers phone calls
• Inventory control

Qualifications

• Possess current, valid Driver’s license
• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry.
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of consistently meeting and exceeding sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred, but not required.
• Ability to work a minimum of five days, including Saturday's.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.