Assistant Store Manager

Sun Auto Tire & Service; Ozark (MO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with公司匹

Job summary

Plaza Tire Service is seeking an Assistant Store Manager in Missouri to lead customer service and drive sales while maintaining store standards. You will greet customers, document service needs, and promote automotive services and parts.

The role requires strong communication, a valid driver's license, and at least 3 years in sales or automotive-related service. Competitive compensation between $50,000 and $75,000 per year, with opportunities for advancement, plus comprehensive benefits

Qualifications

• Possess current, valid driver’s license.
• High School Diploma or equivalent.
• Prior management experience is helpful, but not required.
• Minimum of 3 years of work experience in sales, customer service or an automotive related field.
• Professional appearance and proven ability to work in a process driven environment.
• Ability to work a minimum of five days, including weekends.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone using standardized customer service techniques.
• Listen to and document customer concerns; inspect vehicle and refer to service history to identify service needs.
• Recommend services and communicate additional recommendations from technicians for informed decisions; document recommendations in the customer file.
• Promote services, parts, and accessories with clear knowledge of product and service requirements.
• Provide customers with accurate quotes including cost and time of completion; give updates on service status.
• Follow cash-out procedures, review multi-point inspections and explain warranties.
• Conduct post-repair follow-ups to ensure customer satisfaction and track returns and warranties.
• Adhere to company policies and demonstrate behaviors aligned with company standards.

Skills

Customer service

Sales

Communication

Education

High School Diploma or equivalent

Job description

Overview

Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do.

We're seeking a Assistant Store Manager

The Assistant Store Manageris responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

COMPENSATION: $50,000 - $75,000 per year

Benefits:

• Competitive Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Assistant Store Managershould also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• Possess current, valid Driver’s license
• High School Diploma or equivalent
• Prior management experience is helpful, but not required
• Minimum of 3 years of work experience in sales, customer service or an automotive related field
• Professional appearance and proven ability to work in a process driven environment
• Ability to work a minimum of five days, including weekends

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.