Automotive Store Manager

Hurricane Tire; Kingsport (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings & Flexible Spending

Life & Disability Insurance

Employee Assistance Program

401(K) with company match

Flexible Paid Time Off

Paid Holidays

Discounts on products and services

Employee Referral Program

ASE training reimbursement

Career growth opportunities

Job summary

Big Brand Tire & Service is seeking a store/service manager in Kingsport, TN. You will lead a high-performing team, drive sales, and ensure exceptional guest experiences through strong leadership and operations management.

The role requires proven experience in automotive service management, a customer-focused mindset, and the ability to manage KPIs, scheduling, and inventory while maintaining compliance. Weekend availability is preferred to support peak hours.

Qualifications

• 2+ years store or service management in automotive
• Proven sales leadership: hits targets, builds pipeline, lifts average RO & close rates
• People leader: hires well, coaches often, retains talent
• Operational KPI management: scheduling, inventory, cash controls
• Customer-first communicator with clear explanations and follow-through
• Valid driver’s license
• Able to assist with shop flow (lifting up to 70 lbs)
• Open availability, including weekends

Responsibilities

• Lead & develop: recruit, hire, schedule, coach, and performance-manage a winning team
• Win the day: set the game plan, drive KPIs, celebrate wins, course-correct fast
• Own the guest experience: model five-star service and assist with estimates and approvals
• Drive sales: execute playbooks, price with confidence, provide clear recommendations
• Run the P&L: payroll discipline, inventory accuracy, shrink control
• Protect the house: OSHA/EHS compliance, cleanliness, vendor coordination
• Operate with excellence: cash/POS controls, reporting and policy adherence

Skills

Store management

Sales leadership

People leadership

Operational excellence

Customer communication

Valid driver’s license

Weekend availability

Tools

POS systems

Job description

Description

Most people don't think much about their vehicle until something goes wrong. That's where we come in.

Whether you're helping customers, servicing vehicles, leading a team, or supporting operations behind the scenes, you'll play an important role in getting the job done right. We're looking for dependable people who enjoy solving problems, working together, and taking pride in their work. If that sounds like you, we'd love to talk!

Why You’ll Love Working Here

Benefits Worth Talking About. Not just competitive. Comprehensive.

• Medical, Dental, Vision Insurance
• Health Savings and Flexible Spending Accounts
• Supplemental Insurances (Life and Short/Long-Term Disability)
• Employee Assistance Program
• 401(K) with company match
• Flexible Paid Time Off
• Paid Holidays
• Discounts on Products and Services
• Employee Referral Program
• Paid Training and Reimbursement for ASE Certifications
• Career Growth Opportunities with a Growing Company

What You’ll Do

• Lead & develop: recruit, hire, schedule, coach, and performance-manage a winning team
• Win the day: set the game plan, drive KPIs, celebrate wins, course-correct fast
• Own the guest experience: model five-star service; jump in on estimates, approvals, and tough saves
• Drive sales: execute playbooks, price with confidence, ensure clear recommendations & follow-through
• Run the P&L: payroll discipline, inventory accuracy, shrink control, budget adherence
• Protect the house: OSHA/EHS compliance, cleanliness, equipment/vendor coordination
• Operate with excellence: cash/POS controls, reporting, audits, and policy adherence

What We’re Looking For

• 2+ years store or service management in automotive (or high-volume retail with strong service & P&L ownership)
• Proven sales leadership: hits targets, builds pipeline, lifts average RO & close rates
• People leader: hires well, coaches often, holds standards, retains talent
• Operational athlete: confident with KPIs, scheduling, inventory, and cash controls
• Customer-first communicator who builds trust with clear explanations and follow-through
• Valid driver’s license
• Able to assist with shop flow (periodic lifting up to 70 lbs)
• Open availability, including weekends, to lead the store through our busiest guest-facing hours

What Success Looks Like (KPIs you’ll own)

• Comp sales growth & gross profit dollars
• Labor/parts margin health; average RO; alignment & warranty attachment
• Technician productivity & efficiency; clocking and MEAL/OT complianceInventory accuracy & shrink; safety & audit scores
• Team engagement, retention, and bench readiness

About Us

Around here, we believe good work starts with good people.

For 50+ years, Big Brand has been the trusted name in tires and auto repair. We’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Whether you're in a store, distribution center, or our support center, you're part of a team that helps our neighbors get where they're going every day. We look for people who care, work hard, and take pride in doing things the right way. If that sounds like you, you'll fit right in.

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.