Automotive Store Manager

Bennetts Company; Fresno (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Bennetts Company in Fresno, CA is seeking an Automotive Service Store Manager to lead day-to-day operations at our automotive service and tire location.

You will own the customer experience, coach the team, manage safety and financial performance, and drive store KPIs from sales to gross profit.

Qualifications

• 5+ years of automotive service, tire, retail, or store management experience with proven results in sales, operations, and leadership.
• Strong coaching and team motivation skills in a fast-paced customer-facing environment.
• Experience managing KPIs and operating plans, budgets/labor, inventory, and/or P&L outcomes.

Responsibilities

• Direct a customer-first, professional service environment that builds trust and repeat business.
• Recruit, hire, onboard, train, coach, and develop teammates; set clear expectations and hold the team accountable.
• Analyze store performance metrics and execute action plans to meet targets (sales, car count, repair order averages, gross profit, labor, productivity, conversion, and expenses).
• Own store-level P&L through revenue growth, labor efficiency, cost control, and inventory discipline.
• Manage parts and tire inventory in the POS (receiving, invoicing, returns, core returns, and warranty tracking).
• Resolve escalated customer concerns with urgency and professionalism in partnership with leadership/support teams.

Skills

Customer service

Leadership

Sales

Operations

Team coaching

Education

High school diploma or equivalent

Tools

POS systems

Performance reports software

Job description

Automotive Service Store Manager

will lead day-to-day operations of an automotive service and tire location, owning the customer experience, team development, safety culture, and financial performance.

Key Responsibilities

• Direct a customer-first, professional service environment that builds trust and repeat business.
• Recruit, hire, onboard, train, coach, and develop teammates; set clear expectations and hold the team accountable.
• Analyze store performance metrics and execute action plans to meet targets (sales, car count, repair order averages, gross profit, labor, productivity, conversion, and expenses).
• Own store-level P&L through revenue growth, labor efficiency, cost control, and inventory discipline.
• Manage parts and tire inventory in the POS (receiving, invoicing, returns, core returns, and warranty tracking).
• Resolve escalated customer concerns with urgency and professionalism in partnership with leadership/support teams.
• Serve as primary point of contact for vendors, facilities, and equipment needs; elevate as appropriate.
• Ensure the store is clean, safe, organized, and compliant with company standards and regulations.

Qualifications

• 5+ years of automotive service, tire, retail, or store management experience with proven results in sales, operations, and leadership.
• Strong coaching and team motivation skills in a fast-paced customer-facing environment.
• Experience managing KPIs and operational plans, budgets/labor, inventory, and/or P&L outcomes.
• Excellent customer service, communication, problem-solving, and follow-through.
• Comfortable using POS systems and performance reports/data tools to guide decisions.
• High school diploma or equivalent; valid driver’s license and successful motor vehicle records check; ability to work a flexible, business-needs-based environment.

Preferred experience includes automotive/mechanical background, prior store/service leadership, relevant inspector licensing (or ability to obtain), and ASE/technical certification.