Auto Glass Repair Store Manager

Bennetts Company; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Bennetts Company in Phoenix, AZ, is seeking a Store Manager to lead an on-site automotive service and tire store. You will drive customer experience, coaching, safety, and day-to-day operations while partnering with leadership to grow sales and profitability.

Responsibilities include managing KPIs, budgets and P&L outcomes, inventory discipline, and vendor relations. You will mentor staff, ensure compliance and maintain a positive, accountable culture in a fast-paced environment.

Qualifications

• 5+ years of automotive service/retail/store management leadership with demonstrated results.
• Strong customer service, sales, problem-solving, and communication skills.
• Comfort using POS and reports/data to guide decisions.
• Ability to lead and motivate fast-paced, customer-facing teams.
• High school diploma or equivalent; valid driver’s license with MVR screening.

Responsibilities

• Direct a customer-first experience that builds trust and long-term relationships.
• Recruit, hire, onboard, coach, and develop teammates to drive performance and retention.
• Set expectations and hold the team accountable; maintain an inclusive, safety-focused environment.
• Review store metrics (sales, productivity, conversion, gross profit, labor, expenses) and execute action plans to meet targets.
• Own store financial performance, including revenue growth, labor efficiency, cost control, and inventory discipline.
• Manage parts and tire inventory transactions in the POS, including receiving, returns, and warranty tracking.
• Resolve escalated customer issues professionally, coordinating with support teams as needed.
• Serve as the primary contact for vendors and facilities/equipment needs; escalated appropriately.
• Ensure store cleanliness, compliance with standards, and adherence to regulatory requirements.

Skills

Leadership

Customer service

Sales skills

Communication

Data-driven decisions

POS familiarity

Education

High school diploma or equivalent

Tools

POS system

Job description

Store Manager - Automotive Service & Tire

Lead an on-site automotive service and tire store with full responsibility for customer experience, team development, safety, and day-to-day operations. Partner with leadership to drive sales and profitability while ensuring operational excellence and a positive, accountable culture.

Key Duties

• Direct a customer-first experience that builds trust and long-term relationships.
• Recruit, hire, onboard, coach, and develop teammates to drive performance and retention.
• Set expectations and hold the team accountable; maintain an inclusive, safety-focused environment.
• Review store metrics (sales, productivity, conversion, gross profit, labor, expenses) and execute action plans to meet targets.
• Own store financial performance, including revenue growth, labor efficiency, cost control, and inventory discipline.
• Manage parts and tire inventory transactions in the POS, including receiving, returns, and warranty tracking.
• Resolve escalated customer issues professionally, coordinating with support teams as needed.
• Serve as the primary contact for vendors and facilities/equipment needs; escalated appropriately.
• Ensure store cleanliness, compliance with standards, and adherence to regulatory requirements.

Qualifications

• 5+ years of automotive service/retail/store management leadership with demonstrated results.
• Proven ability to lead and motivate fast-paced, customer-facing teams.
• Experience managing KPIs, budgets/labor, inventory, and P&L-related outcomes.
• Strong customer service, sales, problem-solving, and communication skills.
• Comfort using POS and reports/data to guide decisions.
• High school diploma or equivalent; valid driver's license with successful MVR screening.
• Ability to work in a process-driven environment and maintain sound judgment.