Automotive Store Manager

Midas International, LLC; Collinsville (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations at their Collinsville location. This role is pivotal in ensuring customer satisfaction, managing a skilled team, and driving business performance through effective leadership and operational excellence. The ideal candidate will bring a wealth of experience in automotive services, exceptional interpersonal skills, and a commitment to fostering a positive work environment. With responsibilities ranging from staff management to inventory control, this position offers a unique opportunity to make a significant impact in a thriving automotive service center. If you are ready to take on a challenging and rewarding role, this is the perfect opportunity for you.

Qualifications

• 2+ years of store or service manager experience required.
• Strong leadership and team building skills essential.
• Excellent customer service and communication skills needed.

Responsibilities

• Manage and direct all automotive and general service technicians.
• Deliver exceptional customer service and follow up with clients.
• Oversee inventory management and maintain facility cleanliness.

Skills

Customer Service

Leadership

Team Building

Automotive Knowledge

Communication Skills

POS Computer Skills

Education

College Degree or Coursework

Tools

Computerized Repair Order Systems

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

1. Recruit, hire, train, motivate, evaluate, schedule and coach employees
2. Deliver exceptional customer service while listening and consulting customers
3. Follow up with customers, services requested, estimated completion times, etc.
4. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
5. Deliver and discuss pricing estimates with customers as well as promoting shop service specials
6. Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
7. Oversee all sales, accounting and clerical functions from Service Advisors
8. Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
9. Maintain inventory counts
10. Responsible for any inventory losses
11. Overall cleanliness and organization of the facility, including environmental compliance
12. Employee’s payroll; record keeping of hours and scheduling
13. Updating and submitting daily sales reports to Corporate

Qualifications

1. A minimum of 2 years of store or service manager experience
2. General automotive knowledge
3. Excellent customer service disposition
4. Good communication skills
5. Strong POS computer and Internet skills
6. Leadership ability
7. Team building skills
8. Ability to work a flexible retail schedule including weekends, evenings and holidays
9. Valid driver’s license