Automotive Store Manager

Car-X Tire & Auto; Bloomington (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

An established industry player seeks a dynamic Store Manager to lead a team in delivering exceptional automotive service. This role involves developing sales strategies, managing staff, and ensuring a top-notch guest experience. The ideal candidate will possess strong leadership skills and a passion for the automotive industry, contributing to the company's vision of being the leading auto service center. Join a team that values quality, teamwork, and customer satisfaction, and take your career to the next level in a supportive environment that fosters growth and success.

Qualifications

• Experience in retail management and customer service.
• Strong understanding of automotive services and products.

Responsibilities

• Lead and develop store teammates to ensure a 5-star guest experience.
• Manage staffing, including recruiting and training new hires.
• Achieve sales goals through effective sales strategies and guest relationships.

Skills

Leadership

Sales Strategy

Customer Service

Inventory Management

Technical Proficiency

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and tire service center, trusted by guests for quality automotive service and tires by promoting products and services.

Compensation potential for this position is $50K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other incentives.

Responsibilities:

1. Develop sales and technical teammates to deliver a consistent 5-star Guest experience.
2. Achieve sales goals by developing and implementing sales plans, and maintaining thorough knowledge of services, products, and the automotive industry.
3. Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
4. Support teammates in establishing a productive sales environment through training on shop operations and guest services.
5. Provide direction and oversight to technicians and assist with services and repairs as needed.
6. Manage staffing by recruiting, hiring, training, scheduling, evaluating, and developing teammates.
7. Control expenses related to payroll, utilities, store maintenance, supplies, and other costs.
8. Manage inventory, including pulling tires and parts, unloading, and stocking.
9. Audit courtesy inspections performed by teammates.
10. Maintain the store in excellent condition, clean, and guest-ready according to Monro standards.
11. Schedule guest appointments and assign tasks based on teammate skills for timely vehicle service completion.
12. Meet sales goals by informing and recommending tire and service products and promotions.
13. Address guest needs related to sales, service, complaints, and adjustments.
14. Build guest relationships to enhance satisfaction, loyalty, and retention.
15. Assist teammates in conveying repair and service needs to guests.
16. Adhere to company policies, governmental standards, and safety protocols, including environmental and OSHA standards.
17. Maintain technical proficiency through completing Monro University training courses and modules.
18. Operate and maintain equipment safely, including lifts, welders, and brake lathes, following manufacturer guidelines.
19. Perform other duties as assigned.