Automotive Shop Manager / Production Manager

Tom Roush Lincoln; Fishers (IN); On-site; USD 52,000 - 88,000; Full time

Job summary

Tom Roush Lincoln is seeking a Service Production Manager to lead shop operations and keep technicians on task while resolving daily challenges that impact customer satisfaction. You will coordinate repairs, monitor efficiency, and ensure timely, quality service.

The ideal candidate will communicate effectively, be highly organized, and uphold a 5-star service standard with dependable transportation and a clean driving record. Background check required.

Qualifications

• Must have a high school diploma or GED.
• Valid driver's license with clean driving record.
• Ability to pass a background check.

Responsibilities

• Keep Technicians on task and motivated.
• Assist Warranty Administrator and Advisors with needed answers to close repair orders.
• Monitor and manage Up-time Alert report daily.
• Make simple repairs on guests' vehicles.
• Monitor daily, weekly, monthly hours goals.
• Oversee Fix It Right The First Time contributing factors.
• Oversee No Problem Found and Comeback processes.
• Road test or quality check major repairs and difficult work.
• Coordinate workflow to meet promised times and customer expectations.
• Assign work to technicians based on skill level and vehicle priority.
• Implement and maintain a dispatch schedule and route sheet.
• Keep management updated on shop status and carryovers.
• Provide repair cost and time estimates for used car managers.
• Coordinate internal technicians workflow.

Skills

Positive attitude

Strong communication

Team player

Organized

Detail oriented

Customer service

Education

High School Diploma/GED

Job description

The service production manager is the driving force of the shop. Identifying obstacles and opportunity and capitalizing on both. The ideal candidate will process daily challenges while moving the shop forward in day-to-day business.

Responsibilities

• Keep Technicians on task and motivated

• Help Warranty Administrator and Advisors with needed answers to get Repair Orders final closed

• Monitor and manage Up-time Alert report daily

• Make simple repairs on guests vehicles

• Monitor daily, weekly, monthly hours goals

• Oversee Fix It Right The First Time contributing factors

• Oversee No Problem Found and Comeback processes

• Personally quality check and or road test the work performed on every vehicle with a major repair, or work performed by an inexperienced technician and all work that is classified "could not duplicate" , "no Problem Found", "Comeback", or "Retest"

• Coordinate incoming, in progress and outgoing work too meet promise times and customer expectations

• Assign work to technicians according to skill level and vehicle priority

• Implement and maintain an effective dispatch schedule, and technician assignments log/route sheet

• Keep management updated on shop status and carryovers

• Provide estimates for repair costs and time frames for the used car managers

• Coordinate internal technicians work flow

• Other Tasks as assigned

Qualifications

• Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve.

• Strong communication skills

• A team player

• Must be organized

• Pay attention to detail

• Professional attitude and the ability to deliver 5-star luxury customer service.

• Reliable transportation to and from work every single day.

• Valid driver's license and clean driving record.

• Able to pass a background check.

Education and/or Work Experience Requirements:

• High School Diploma/GED

Physical Requirements:

• Ability to maintain regular, punctual attendance.

• Adhere to personal appearance and dress code as stated in the employee handbook.