Automotive Parts Manager

Alloy Automotive Partners; Cypress (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Alloy Automotive Partners in Cypress, TX is seeking a Parts Manager to help the shop reach gross profit goals by ordering parts at the best prices and negotiating with vendors. You will also support the office to ensure excellent customer service and smooth operations.

The role requires hands-on leadership, experience in managing people, and proficiency with shop management software and basic accounting. You will interact with customers, vendors, and staff to keep parts flow efficient.

Qualifications

• Two years of practical management experience with success leading teams.
• Proven track record of driving financial performance.
• At least one year in customer service or administrative role.
• Valid U.S. driver’s license and ability to meet insurance requirements.
• Ability to communicate fluently in English, both written and spoken.
• Ability to perform basic accounting and mathematical calculations.
• Proficiency with word processing, spreadsheets, email, calendars, and project management software.
• Ability to lift more than 25 pounds.

Responsibilities

• Ordering parts and negotiating with vendors to secure best prices.
• Office support such as answering phones, customer check-in/out, callbacks, and administrative tasks.

Skills

People management

Vendor negotiations

Customer service excellence

Communication (English)

Basic accounting

Financial performance

Office software

Inventory control

Tools

Shop Management Software

Microsoft Office

CRM software

Job description

Description

The Parts Manager has two primary purposes. First, this role helps the shop reach its gross profit goals by ordering parts at the best possible prices by negotiating with vendors to secure the best price. The second purpose of this role is to ensure clients get great service by being the “backbone” of the repair shop office.

Job Responsibilities and Duties:

Primary:

• Ordering Parts: Partnering with Vendors to secure high-quality parts for repairs at the best possible prices. This includes negotiation with vendors and shopping multiple vendors for the best price. This position will build good working relationships with parts vendor reps.
• Office Support: Perform a variety of customer service and administrative duties as needed by the shop. This may include such things as answering phones, running various errands, updating the workflow-board, checking-in/out customers, cleaning the office, assisting customers at the counter, performing callbacks to previous clients, helping with customer loaner cars and other tasks as directed by business need.

Secondary:

• Preparing Paperwork: Create quotes, invoices, and other documents for customers or vendors using Shop Management Software.
• Sales: When needed, assisting in selling repairs and services to customers under the guidance of a Service Advisor or General Manager.

Requirements

• Minimum of two years of practical management experience, including demonstrated success leading and managing people.
• Proven track record of driving financial performance.
• At least one year of experience in a customer service or administrative position.
• Valid U.S. driver’s license and ability to meet the requirements of the company’s insurance policy.
• Ability to safely operate various vehicles with passengers and get into and out of vehicles without assistance.
• Ability to communicate fluently and professionally in English, both verbally and in writing, including by phone, email, typed communication, and handwritten communication.
• Ability to perform basic accounting and mathematical calculations.
• Proficiency with basic computer programs, including word processing, spreadsheets, email, calendars, and project management software.
• Ability to prioritize and complete tasks on time in a fast-paced environment with frequent distractions and interruptions.
• Ability to lift more than 25S pounds without assistance.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice