Automotive Shop Manager

Concordia Group; Carol Stream (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading company seeks a Shop Manager/Service Advisor/Fleet Coordinator to efficiently oversee vehicle operations and deliver excellent customer service. The role includes managing service needs, optimizing fleet utilization, and supporting drivers. The position offers a competitive salary with numerous benefits and growth opportunities.

Benefits

401K – with Company Match

Healthcare: Medical, Dental, Vision

Company Paid Life Insurance

Short- and Long-term disability benefits

Vacation Pay and Sick Pay

8 Minimum Holiday Pay

1 floating holiday per year

Endless opportunities for growth!

Qualifications

• Experience as a service advisor is crucial.
• Knowledge of car parts essential.
• Strong customer service background required.

Responsibilities

• Manage the service center's scheduling and workflow.
• Ensure communication with customers regarding service updates.
• Maintain organization and productivity in service operations.

Skills

Customer service experience

Car part knowledge

Experience as a service advisor

Strong team player

Job description

https://www.surus.biz/

As a Shop Manager/Service Advisor/Fleet Coordinator at Surus Group, your leadership skills will be instrumental in overseeing the efficient operation of our vehicle fleet while delivering top-notch customer service. In this multifaceted role, you will manage the maintenance and service needs of our company's vehicles, optimize fleet utilization, and provide crucial support to both drivers and internal/external customers.

Pay Range: $70,000.00 - $80,000.00 a year

Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position

Benefits:

• 401K – with Company Match
• Healthcare: Medical, Dental, Vision
• Company Paid Life Insurance
• Short- and Long-term disability benefits
• Vacation Pay and Sick Pay
• 8 Minimum Holiday Pay
• 1 floating holiday per year
• Endless opportunities for growth!

Responsibilities:

• Answer customer questions about service outcomes and consult with technicians when necessary
• Order and pick up car parts
• Managerial Responsibility
• Oversee and manage the service center’s scheduling and workflow
• Prepare paperwork for titles
• Initiate the search for new equipment (drill rigs, bobcats, etc.)
• Inform customers of changes in service or when their vehicle is ready for pickup
• Ensure the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and knowledge of service and replacement parts
• Uphold Customer Care standards to meet and exceed their expectations
• Collaborate with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication, keeping customers updated throughout the process
• Communicate frequently with mechanics and parts department to ensure the timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers

Qualifications:

• Experience as a service advisor
• Car part knowledge
• Customer service experience
• Valid Driver's License
• Strong team player

Surus Group is a drug and alcohol free workplace including marijuana. Surus Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.