Automotive Service Writer- Signing Bonus & Growth Potential

INDEPENDENT MOTORS OF BOULDER LLC; Boulder (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Signing bonus

Job summary

INDEPENDENT MOTORS OF BOULDER LLC in Boulder, CO is seeking a Service Writer to deliver exceptional customer service and coordinate automotive repairs. This full-time role involves scheduling, documenting vehicle issues, providing repair estimates, and ensuring smooth operations in the service department.

The ideal candidate will have experience in automotive service, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience as a Service Writer or in a similar customer service role within the automotive industry is preferred.
• Strong knowledge of automotive repair and maintenance procedures.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient in using computer systems and software for recordkeeping purposes.
• Exceptional attention to detail and accuracy.
• Strong problem-solving skills.
• Shopware CRM experience a plus.

Responsibilities

• Greet customers and assist them in scheduling appointments for vehicle maintenance and repairs.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide accurate estimates for automotive repairs and services.
• Coordinate with mechanics to ensure timely completion of repairs.
• Communicate with customers regarding the status of their vehicles and any additional repairs or services needed.
• Handle cash transactions, including collecting payments from customers.
• Maintain detailed records of customer interactions, repairs, and services performed.
• Assist in maintaining inventory of automotive parts and supplies.

Skills

Mechanic knowledge

Service writing experience

Cash handling abilities

Customer service skills

Automotive repairs knowledge

Auto estimating experience

Shopware CRM experience

Tools

Shopware CRM

Job description

INDEPENDENT MOTORS OF BOULDER LLC in Boulder, CO is seeking a Service Writer to deliver exceptional customer service and coordinate automotive repairs. This full-time role involves scheduling, documenting vehicle issues, providing repair estimates, and ensuring smooth operations in the service department.

The ideal candidate will have experience in automotive service, strong communication skills, and the ability to multitask in a fast-paced environment.