Automotive Service Writer Manager

M&N Absolute Auto Repair; Everett (WA); On-site; USD 85,000 - 140,000; Full time

Job summary

A leading automotive repair shop in Everett is seeking a Service Writer Manager to lead their front office and service team. The role involves managing daily operations, ensuring customer satisfaction, and driving team performance. Candidates should have at least 5 years of customer service experience, strong leadership skills, and a commitment to operational excellence.

Benefits

401(k) with matching

Health insurance stipend

Paid time off

Tuition reimbursement

Company parties

Training & development

Competitive salary

Free uniforms

Qualifications

• 5+ years of customer service experience, preferably in automotive.
• Proven leadership and organizational skills.
• Solid proficiency in computer and digital systems.

Responsibilities

• Lead and motivate the front office and service team.
• Manage daily workflow and ensure technician efficiency.
• Deliver exceptional customer experiences and resolve inquiries.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

CRM tools

Digital inspections

Workflow platforms

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Free uniforms

Paid time off

Training & development

Are you ready to take the next step in your career? Do you thrive in fast-paced environments, love working with people, and have a passion for delivering exceptional customer service? If so, we want to meet you!

At our modern, technology-driven automotive shop, we're looking for a Service Writer Manager to lead our front office and service team. This pivotal role is the heartbeat of our business — keeping the shop organized, ensuring customer satisfaction, and driving the team to success.

What You’ll Do:

Lead and motivate the front office and service team to meet and exceed sales and service goals

Manage daily workflow using digital systems to ensure technician efficiency and timely vehicle completion

Oversee scheduling, dispatching, and internal communication to keep operations running smoothly

Deliver exceptional customer experiences from drop-off through delivery

Handle customer inquiries and resolve issues with professionalism and urgency

Implement sales and service strategies to drive business growth

Coach and mentor service advisors to improve performance and customer satisfaction

Monitor KPIs and service metrics to ensure consistent execution

Stay up to date on industry trends and customer service best practices

Who You Are:

A confident, capable leader with excellent communication skills

Honest, organized, and committed to operational excellence

Experienced in independent auto repair 5+ years preferred)

Comfortable managing people, processes, and customer relationships

Customer-service focused and solution-oriented

Familiar with using workflow platforms, CRM tools, and digital inspections

Skilled on the phone and in person — you're the voice and face of the shop

What We Offer:

Pay: $85,000 – $140,000 per year (based on experience and performance)

Schedule: Monday to Friday, 8-hour day shift

Benefits:

401(k) with matching

Health insurance stipend

Paid time off

Tuition reimbursement

A growth-minded, tech-forward work environment

Minimum Requirements:

5+ years of customer service experience (automotive preferred)

High school diploma or equivalent

Proven leadership, communication, and organizational skills

Independent shop experience strongly preferred

Solid computer and digital system proficiency

About Us:

We’ve been a trusted name in the automotive repair industry for over 20 years. We focus on people — customers, vendors, and teammates alike. Our culture is built around accountability, growth, teamwork, and mutual respect.

We leverage modern tools and digital systems to keep communication clear, work flowing efficiently, and customers well-informed throughout the repair process. We take pride in our team, and we protect our positive, professional environment — people who don’t fit our values don’t stick around.

If you're ready to take on a leadership role with a company that values your experience and supports your growth, apply today — we’d love to meet you