Automotive Service Technician - Gilbert Arizona, Arizona, United States

Horne Kia; Hyde Park Township (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive company is seeking an Automotive Service Technician to enhance customer satisfaction through quality service and technical expertise. The ideal candidate will possess strong communication skills, an ASE certification, and a commitment to customer service. Join a successful team with growth opportunities and competitive compensation.

Benefits

Health benefits

Paid vacation and holidays

Comprehensive training

Qualifications

• Experience in vehicle inspections, diagnostics, maintenance, and repairs.
• Proven success in achieving goals.
• Valid driver's license and clean driving record.

Responsibilities

• Troubleshoot customer concerns using technical tools.
• Ensure safe and quality vehicle service is delivered.
• Complete all paperwork accurately.

Skills

Customer service

Communication

Judgment

Education

High school diploma or equivalent

ASE certification

Job description

Automotive Service Technician

Customer satisfaction depends on your personal work habits and ethics, which are of utmost importance in this role.

The Service Technician is responsible for setting personal goals for service improvement and monitoring progress against customer satisfaction index numbers and production targets provided by the Service Manager.

Responsibilities:

1. Primary Responsibilities:
2. Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
3. Show common courtesy toward all customers.
4. Act as a secondary customer greeter near the Service Drive to acknowledge customers.
5. Stay updated with all technical publications, Service Communication, and Asist terminal operations.
6. Ensure safe and quality vehicle service is delivered as promised on the first visit.
7. Address all original customer concerns before proposing additional sales.
8. Inspect vehicles for additional sales opportunities, ensuring maintenance aligns with local and factory recommendations.
9. Return vehicles clean or cleaner than upon arrival.
10. Participate in factory or in-house training programs.
11. Complete all paperwork accurately, attaching all required shop forms to the RO hard copy.
12. Perform any other duties assigned by the Service Manager, ASM, or Group Leader.
13. Arrive on time, prepared to work, and in a clean uniform.

Ideal Candidates Will Have:

• Experience in warranty and non-warranty vehicle inspections, diagnostics, maintenance, and repairs across various makes and models.
• Proven success in achieving or exceeding goals.
• Excellent communication skills.
• Professional appearance and work ethic.
• Positive attitude and energetic personality.
• Superior customer service skills.
• Ability to read and understand instructions.
• Good judgment skills.
• Valid driver's license and a clean driving record.

Required Education:

• High school diploma or equivalent.
• ASE certification demonstrating technical aptitude.
• Technical or trade school degree preferred.

Compensation:

We offer competitive pay, health benefits, paid vacation and holidays, and a professional work environment.

Join a successful team with growth opportunities, excellent earning potential, and leadership that values your skills and drive.

Additional Information:

We provide comprehensive training, competitive compensation, and outstanding benefits, offering a rewarding career in the automotive industry.

Note: This description outlines the general nature of the work. Responsibilities may change to meet organizational needs.

We are an Equal Opportunity Employer and maintain a drug-free workplace.

Take the Next Step in Your Career!

Apply Now!

We look forward to hearing from you!