Automotive Service Technician – Customer-Driven Troubleshooter

AutomotoSocial; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

AutomotoSocial in Indianapolis is seeking an Automotive Service Technician to diagnose and repair vehicles, deliver courteous customer service, and uphold safety and quality standards.

You will follow latest service procedures, complete paperwork accurately, and participate in training programs. The role emphasizes getting the job done right the first time and maintaining a clean, organized workspace. This is a full-time, on-site position with growth opportunities within the service department.

Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Job description

AutomotoSocial in Indianapolis is seeking an Automotive Service Technician to diagnose and repair vehicles, deliver courteous customer service, and uphold safety and quality standards.

You will follow latest service procedures, complete paperwork accurately, and participate in training programs. The role emphasizes getting the job done right the first time and maintaining a clean, organized workspace. This is a full-time, on-site position with growth opportunities within the service department.