Automotive Service Technician - Avondale, Arizona, United States

Horne Mazda Avondale; Avondale (AZ); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking automotive service team where your skills will shine! As an Automotive Service Technician, you'll play a crucial role in ensuring customer satisfaction through high-quality service and technical expertise. This position offers a dynamic work environment with opportunities for growth and training, all while working with a supportive leadership team that values your contributions. If you have a passion for vehicles and a commitment to excellence, this is the perfect opportunity to advance your career in the automotive industry.

Benefits

Health Benefits

Paid Vacation

Paid Holidays

Comprehensive Training

Growth Opportunities

Qualifications

• Experience in vehicle inspections, diagnostics, maintenance, and repairs.
• Proven track record of achieving service goals.

Responsibilities

• Troubleshoot customer concerns using technical tools.
• Inspect vehicles for additional service opportunities.
• Complete all paperwork accurately and timely.

Skills

Customer Service Skills

Communication Skills

Technical Aptitude

Problem Solving

Time Management

Education

High School Diploma

ASE Certification

Technical or Trade School Degree

Tools

Diagnostic Tools

Service Communication

Job description

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is responsible for setting goals for personal service improvement and monitoring progress against customer satisfaction index numbers and production targets as provided by the Service Manager.

Responsibilities:

1. Primary Responsibilities:
2. Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
3. Ensure that common courtesy is shown toward all customers you come into contact with.
4. While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged.
5. Keep up to date with all technical publications, Service Communication, and Asist terminal operations.
6. Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time.
7. Address all original customer concerns before moving onto additional sales.
8. Inspect every vehicle for additional sales opportunities, ensuring that the vehicle is maintained to local area and factory recommendations.
9. Ensure the customer's vehicle is returned as clean or cleaner than when it arrived.
10. Participate in any factory or in-house sponsored training programs offered to you.
11. Complete all paperwork completely and correctly, attaching all required shop forms to the RO hard copy.
12. Perform any other duties assigned by the Service Manager, ASM, or Group Leader.
13. Always come to work on time, ready to work, and in a clean uniform.

Ideal candidates will have:

• Experience in performing warranty and non-warranty inspections, diagnostics, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Superior customer service skills.
• Ability to read and comprehend instructions.
• Ability to exercise good judgment.
• Valid State driver's license and good driving record.

Required Education:

• High school diploma or equivalent.
• Technical aptitude displayed by ASE certification.
• Technical or trade school degree preferred.

Compensation:

We offer competitive pay, health benefits, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that appreciates your drive, skills, and abilities.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The statements above describe the general nature and level of work performed by people assigned to this role. This is not an exhaustive list of duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

It's Time To Make The Most Important Move Of Your Career!

Apply Now!

We Would Really Like To Hear From You!