Automotive Service Technician

ZipRecruiter; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the automotive industry seeks an Automotive Service Technician in Indianapolis. The role includes troubleshooting, customer service, and vehicle maintenance. With competitive pay, health benefits, and growth opportunities, this position offers a comprehensive career path in a professional environment.

Benefits

Health benefits

Paid vacation

Paid holidays

Comprehensive training

Qualifications

• Proven track record of achieving service goals.
• Ability to read and comprehend instructions.
• Valid driver’s license with good record.

Responsibilities

• Troubleshoot customer concerns using technical tools.
• Inspect vehicles for maintenance and sales opportunities.
• Complete paperwork accurately and timely.

Skills

Communication

Customer Service

Technical Skills

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree

Job description

Job Description:

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function. The Service Technician is also responsible for setting goals for personal service improvement, and monitoring progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities:

1. Primary Responsibilities:
2. Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
3. Ensure that common courtesy is shown toward all customers you come into contact with.
4. While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged.
5. Keep up to date with all technical publications, Service Comm, and Assist terminal operations.
6. Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time.
7. Address all original customer concerns before moving onto additional sales.
8. Inspect every vehicle for additional sales opportunities, ensuring that the vehicle is being maintained to local area and factory recommendations.
9. Ensure the customer's vehicle is returned as clean, or cleaner than when it arrived.
10. Participate in any Factory or in-house sponsored training programs offered to you.
11. Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy.
12. Perform any other duties assigned by the Service Manager, ASM or Group Leader.
13. Always come to work on time, ready to work, and in a clean uniform.

Job Requirements:

Ideal candidates will have experience in performing warranty and non-warranty inspections, diagnostics, maintenance, and repair service on various vehicle makes and models. Proven track record of achieving or over-achieving goals, outstanding communication skills, professional appearance and work ethic, a great attitude with high energy, superior customer service skills, ability to read and comprehend instructions, exercise good judgment, a valid driver’s license with a good driving record.

Required Education:

• High school diploma or equivalent.
• Technical aptitude displayed by ASE certification.
• Technical or trade school degree.

Compensation:

We offer competitive pay, health benefits, paid vacation, paid holidays, and a professional work environment.

Join a winning team that offers growth opportunities, excellent earning potential, and leadership that values your skills and drive. Enjoy comprehensive training, competitive compensation, and unparalleled benefits. Experience the best of a career in the automotive industry. We reserve the right to amend responsibilities as needed. We are an Equal Opportunity Employer and a drug-free workplace.

It’s time to make the most important move of your career!

Apply Now! We Would Really Like To Hear From You!