Automotive Service Technician

Route 22 Toyota; Hillside (NJ); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Paid holidays

401k plan

Job summary

Route 22 Toyota in Hillside, NJ is seeking an Automotive Service Technician to diagnose, repair, and maintain vehicles while delivering excellent customer service. The role requires ASE certification and knowledge of Toyota/Lexus systems, with a commitment to safety and quality workmanship.

Open Monday through Saturday with a 40-hour standard week; relocation assistance options are available. Comprehensive benefits include health, paid vacation, holidays, and a strong earning potential plus

Qualifications

• Toyota or Lexus experience with ASE certification or equivalent.
• Open to other manufacturers with appropriate certifications.
• Strong customer service mindset and communication skills.

Responsibilities

• Troubleshoot vehicle concerns using current tools and manuals.
• Greet customers and maintain courteous service at all times.
• Perform warranty and non-warranty inspections and repairs as directed.
• Keep up with technical publications and service procedures.
• Ensure vehicles are returned clean and in good condition.
• Complete paperwork accurately and attach required shop forms.
• Attend factory or in-house training as offered.
• Meet or exceed production and customer satisfaction goals.

Skills

ASE certified

Toyota/Lexus experience

Customer service

Communication skills

Valid driver's license

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Job description

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities:

Primary Responsibilities:

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Ideal candidates will have:

Toyota or Lexus but will consider other manufacturers experience

• Preferred brands or certifications - Toyota or Lexus and ASE certified
• Pay ranges / compensation structure – 120k plus. Flat rate plus bonuses. Excellent benefit plan with medical, dental and 401k plan
• Open Monday thru Saturday. Tech schedule is 40 hrs per week
• Relocation assistance options - yes
• Flat-rate expectations – expected to produce 40 hrs a week
• Shop hours / work environment – Monday, Wednesday, Friday 7am to 6pm/ Tuesday, Thursday 7am to 7pm/ Saturday 7am to 5pm
• Credentials or certifications required – Would prefer Toyota certified but will consider other manufacturers certifications

Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgement
Valid State drivers license and good driving record

Required Education:

• High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

Compensation:

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.