Automotive Service Technician

Krieger Ford Inc.; Columbus (OH); On-site; USD 32,000 - 39,000; Full time

Job summary

Krieger Ford Inc. in Columbus, OH, is seeking an Automotive Service Technician to diagnose and repair a range of vehicles, while delivering excellent customer service in a fast-paced dealership environment.

Responsibilities include troubleshooting concerns, maintaining professional appearance, and participating in training programs. Must have ASE certification and a high school diploma, with a strong emphasis on safety and accuracy.

Qualifications

• High school diploma or equivalent with ASE certification required.
• Experience with warranty and non‑warranty inspections, diagnostics, maintenance and repair.
• Strong communication and customer service skills.

Responsibilities

• Troubleshoot customer concerns using the latest diagnostic tools and service information.
• Maintain courtesy and professionalism with all customers.
• Greet customers in the Service Drive and assist as needed.
• Keep up to date with service publications and terminal operations.
• Ensure vehicle service is delivered correctly the first time and to the local factory recommendations.
• Inspect vehicles for additional sales opportunities and ensure proper documentation.

Skills

Warranty inspections

Diagnostics

Vehicle maintenance

Customer service

Communication

Education

High school diploma or equivalent

ASE certification

Technical or trade school preferred

Tools

Diagnostic tools

Shop information systems

Job description

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities

Primary Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honourable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in‑house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Ideal candidates will have

• Experience in performing warranty and non‑warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over‑achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high‑energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgement
• Valid State drivers license and good driving record

Required Education

• High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

Compensation

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.

Its Time To Make The Most Important Move Of Your Career!