Automotive Service Technician

Frankfort Toyota; Frankfort (KY); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health

Paid vacation

Paid holidays

Professional work environment

Résumé du poste

Frankfort Toyota is seeking an Automotive Service Technician to diagnose, repair, and maintain vehicles while delivering excellent customer service. You will troubleshoot concerns, ensure clean and safe service delivery, and participate in ongoing training programs.

The ideal candidate demonstrates strong communication, a professional appearance, and a high-energy attitude. ASE certification and a high school diploma are required, with a preference for technical schooling and prior automotive

Qualifications

• High school diploma or equivalent.
• ASE certification is required or in progress.
• Technical or trade school degree is preferred.
• Automotive service experience is a plus.

Responsabilités

• Troubleshoot customer concerns using available tools.
• Maintain courtesy towards all customers.
• Act as a secondary greeter in the service drive area.
• Keep up to date with service publications and operations.
• Strive to deliver safe, quality service on first visit.
• Address initial concerns before pursuing additional sales.
• Inspect vehicles for additional sales opportunities as per local/factory guidance.
• Return vehicles clean, or cleaner than arrival.
• Participate in training programs offered by factory or employer.
• Complete paperwork accurately and attach shop forms to RO copy.
• Perform other duties assigned by leadership.
• Be punctual, prepared, and in a clean uniform.

Connaissances

Excellent communication

Customer service

High energy attitude

Professional appearance

Problem solving

Reading and comprehension

Good judgment

Goal orientation

Warranty inspections

Formation

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Description du poste

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Primary Responsibilities:

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Ideal candidates will have:

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgement
• Valid State drivers license and good driving record

Required Education:

• High school diploma or equivalent
• Must have technical aptitude displayed by ASE certification
• Technical or trade school degree preferred

Compensation:

• competitive pay
• health
• paid vacation
• paid holidays
• professional work environment

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.

Its Time To Make The Most Important Move Of Your Career!