Automotive Service Sales Leader

VIP Automotive Group

Wantagh (NY)

Hybrid

USD 150,000 - 230,000

Full time

4 days ago

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Job summary

Merrick Jeep Chrysler Dodge Inc., part of the VIP Automotive Group of Long Island, seeks an experienced Automotive Service Manager to lead a busy service department and drive revenue, CSI, and technician productivity. A hands-on leader is required to coach advisors, improve the customer experience, and manage profitability.

The role emphasizes fixed operations leadership, data-driven improvement, and a commitment to superior customer service.

Qualifications

5+ years of Automotive Service Manager or Service Director experience.
Strong knowledge of automotive service operations and fixed operations.
Ability to lead, coach, and develop Service Advisors and service personnel.
Strong understanding of service sales, repair orders, maintenance, MPI, and customer retention.
Experience monitoring and improving service KPIs and departmental profitability.
Knowledge of technician productivity, efficiency, labor hours, and shop capacity.
Excellent customer service and conflict-resolution skills.
Strong computer, CRM, and dealership management system skills.
Ability to analyze reports, identify trends, and develop action plans.
Strong organizational, communication, and problem-solving skills.
Ability to hold employees accountable while maintaining a positive team environment.
Professional appearance and strong leadership presence.

Responsibilities

Oversee the daily operations of the automotive dealership service department.
Lead, coach, and support Service Advisors, Technicians, and staff.
Conduct daily morning meetings and communicate department objectives.
Review prior-day and month-to-date Service Advisor performance against goals.
Coach Advisors on increasing service sales, customer retention, CSI, and customer satisfaction.
Identify challenges affecting Advisor performance and develop solutions.
Participate in Service Manager and dealership leadership meetings.
Maintain professional appearance and performance standards throughout the department.
Be a visible leader in the service drive and actively participate in the customer write-up process.
Greet customers and introduce yourself when appropriate.
Ensure maintenance recommendations are presented 100% of the time.
Ensure customer vehicle walk-arounds are completed.
Review New York State Inspection and tire needs.
Ensure vehicle damage is properly documented with images.
Support the MPI process.
Drive service sales and customer-pay repair opportunities.
Review larger repair estimates and assist Advisors with presenting recommendations.
Ensure quotes are sent through text and email, followed by appropriate phone follow-up.
Monitor repair order progress and technician efficiency.
Maximize available technician hours and sell capacity.
Monitor service department labor sales, hours sold, gross profit, and productivity.