Automotive Service Manager | Weekends Off | Lake Jackson

Christian Brothers Automotive Corporation; Lake Jackson (TX); In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

5 Day Work Week / Closed Every Weekend

Paid Vacation & Paid Holidays

Performance Based Bonus

Healthcare Benefits Available

Paid Training & Career Advancement

Continuous Training Available Through

The CBA Flywheel Learning System

Employer-paid Financial Wellness Plan

Path to Shop Ownership Available: FFLA

Descrizione del lavoro

Christian Brothers Automotive is seeking an Automotive Service Manager to lead daily shop operations at 218 W. Hwy. 332, Lake Jackson, TX 77566. You will manage staff, ensure quality, communicate with guests, and drive service excellence throughout the repair process.

You will develop estimates, oversee service writers and technicians, maintain margins, and uphold our standards of integrity and guest satisfaction in a fast-paced, high-volume environment.

Competenze

• Supervisory or management experience in the automotive industry.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience with TekMetric software preferred.
• Graduation from an industry-recognized service training program preferred.
• Current driver’s license and driving record acceptable to our insurance carrier.

Mansioni

• Manage office and shop personnel and daily operations.
• Follow and enforce company policies as outlined in the Employee Handbook.
• Take corrective and/or disciplinary action for non-compliance.
• Ensure quality of work, attitude, and guest satisfaction.
• Develop estimates and work orders.
• Direct Service Writers' development of estimates and work orders and assign work orders to technicians.
• Ensure selection of quality parts.
• Ensure target margins are achieved.
• Open and close stores daily.
• Perform reconciliations, audits, and report analysis; report results to Franchise Owners/Operators.
• Ensure equipment is fully operational and that technicians have necessary resources.
• Serve as primary communication interface to customers before, during, and after service.
• Present the best solution for repairs in an understandable way.

Conoscenze

Supervisory experience

Windows software

TekMetric experience

Formazione

Industry service training program

Strumenti

TekMetric

Descrizione del lavoro

• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Path to Shop Ownership Available: Future Franchise Leadership Academy (FFLA)

Christian Brothers Automotive

Benefits

• 5 Day Work Week / Closed Every Weekend
• Paid Vacation & Paid Holidays
• Performance Based Bonus
• Healthcare Benefits Available
• Paid Training & Career Advancement
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Path to Shop Ownership Available: Future Franchise Leadership Academy (FFLA)

Job Description

Job Title

Automotive Service Manager

Location

218 W. Hwy. 332, Lake Jackson, United States, 77566

Job Overview

As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person our guests see every time they invest in their vehicle. For these reasons, you play a key role in building relationships with our guests. Our Service Managers are responsible for guiding our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.

The Service Manager is responsible for and has authority over all aspects of the daily operation of the business. Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals
• Develop estimates and work orders
• Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or Operators
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during, and after service
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Qualifications

• Supervisory or Management experience in the Automotive Industry preferred
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training program preferred by not required
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier

Physical Requirements

• Being on your feet for the majority of the workday (standing, walking, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily
• Using a standard handset phone several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.