Automotive Service Manager | Weekends Off | Fayetteville

Christian Brothers Automotive Corporation; Fayetteville (GA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Earning Potential Up To 100k+

Closed Every Weekend To Spend Time Off

Employee Discount

Paid Vacation & Holidays

Matching Retirement Plans

Weekly Lunches

Paid Holidays

Financial Wellness Program

Career Training & Advancement

Chaplain Care Support

Franchise Leadership Academy (FFLA)

Local Franchise Ownership Path (FFLA)

Job summary

Christian Brothers Automotive Fayetteville is seeking an experienced Service Manager who will lead the office and shop, guiding guests through the repair process and ensuring satisfaction from intake to completion. You will manage staff, develop estimates, and maintain quality and margins in a fast-paced store.

This role requires 5 years in automotive customer service and service sales, supervisory experience, Windows software proficiency, and ASE Service Consultant certification or equivalent.

Qualifications

• 5 years work experience in Automotive Customer Service & Service Sales.
• Supervisory or Management experience in the Automotive Industry.
• Proficiency in Windows based computer software and automotive store applications.
• ASE Service Consultant certification or equivalent experience.

Responsibilities

• Manage office and shop personnel and daily operations.
• Direct Service Writer's development of guest estimates and work orders.
• Ensure target margins are achieved and quality is maintained.
• Open and close stores daily and perform reconciliations and reports.
• Serve as primary communications interface to customers before, during, and after service.

Skills

Automotive customer service

Service sales

Supervisory experience

Windows software

Education

ASE Service Consultant certification

Tools

TekMetric

Job description

# Automotive Service Manager | Weekends Off | FayettevilleFayetteville, GeorgiaFull-time •permanent## Job OverviewAs a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person our guests see every time they invest in their vehicle. For these reasons, you play a key role in building relationships with our guests. Our Service Managers are responsible for guiding our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.The Service Manager is responsible for and has authority over all aspects of the daily operation of the business. Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.## Benefits* **Earning Potential: Up to $100k+ Annually*** **Closed Every Weekend To Spend Time With Family & Friends*** **Additional \"Nice Difference\" Bonus Toward Monthly Healthcare Premium*** **Employee Discount*** **Weekly Lunches*** **Matching Retirement Plans*** **Paid Vacation & Paid Holidays*** **Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar*** **On-Going Training & Career Advancement*** **Locally Owned and Operated*** **Chaplain Care Support Available*** **Employee Appreciation Events*** **Appreciation Team Lunches*** **Continuous Training Available Through The CBA Flywheel Learning System*** **Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership****Available**## Hiring Locations### Fayetteville, GA140 Price Rd.Fayetteville, Georgia 30215View Shop Details## Responsibilities* Manage office and shop personnel and daily operations* Follow and enforce all company policies and procedures as outlined in the current Employee Handbook* Take necessary corrective and/or disciplinary action for employee non-compliance* Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals* Direct the smooth, orderly, and organized operation of the store* Maintain a personal positive attitude and positive communication at all times* Develop estimates and work orders* Direct Service Writer's development of our guest estimates and work orders, and assigning work orders to the technicians* Ensure the selection of quality parts* Ensure target margins are achieved* Open and close stores on a daily basis* Perform daily accounting closing and balancing procedures* Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owners and or Operators* Ensure all equipment is fully operational and in good working order* Ensure technicians have the resources needed to do their job* Serve as the primary communications interface to the customers, before, during, and after service* Greet every guest who enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect* Present the best solution to properly repair our customers’ vehicles in a way that is easy for them to understand* Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity* Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity* Other duties may be assigned## Qualifications* 5 years work experience in Automotive Customer Service & Service Sales* Supervisory or Management experience in the Automotive Industry* Proficiency in Windows based computer software and automotive store applications* Experience in TekMetric software application preferred, but not required* Graduation from an industry recognized service training program preferred by not required* ASE Service Consultant certification or equivalent experience* Current driver’s licenses* Driving record acceptable to our current insurance carrier## Physical Requirements* Being on your feet for the majority of the workday (standing, walking, etc.)* Occasionally lifting and carrying objects over 50 lbs.* Driving manual transmission vehicles* Keeping a brisk work pace in a high-volume environment* Using a keyboard and mouse several times daily* Using a standard handset phone several times daily## Additional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation (\"CBAC\") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice \"At-will\" employment practices.