Automotive Service Manager | Weekends Off | East Cobb

Christian Brothers Automotive Corporation; Marietta (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Service Manager in a brand-new facility set to open in September 2025. In this pivotal role, you'll be the face of customer service, guiding guests through their vehicle repair processes and ensuring their satisfaction. With a focus on building relationships, you'll manage daily operations, oversee staff, and maintain high standards of quality and communication. Enjoy a supportive work environment with continuous training opportunities, employee appreciation events, and a commitment to work-life balance with weekends off. This is your chance to make a significant impact in a rapidly growing automotive service brand.

Benefits

Paid Vacation & Holidays

Employer-paid Financial Wellness Program

Employee Appreciation Events

Access to Employee Point Store

Continuous Training

Future Franchise Leadership Academy

Closed Every Weekend

Qualifications

• 5+ years of experience in automotive customer service and service sales.
• Supervisory or management experience in the automotive industry.
• Proficiency in automotive store applications.

Responsibilities

• Manage daily operations and personnel in the automotive service center.
• Ensure quality of work and maintain guest satisfaction.
• Guide service writers and assign tasks to technicians.

Skills

Automotive Customer Service

Service Sales

Staff Management

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

ASE Service Consultant Certification

Tools

TekMetric Software

Windows-based Software

Job description

Job Overview

This brand-new, state-of-the-art facility is scheduled to open in September 2025. Interviews will begin in July 2025.

As a Service Manager with Christian Brothers Automotive, you are the person our guests look to when they need help with their vehicle. You are the face our guests see when they make an investment in their vehicle. Because of this, you play a crucial role in building relationships with our guests. Our Service Managers are responsible for guiding guests through the repair process, keeping them informed about their vehicle's status, and ensuring their satisfaction before they leave our facility.

The Service Manager oversees all aspects of daily operations, including sales activities, staff management, quality control, guest satisfaction, revenue, profit margins, and other goals set by the Owner. All office and shop personnel report directly to the Service Manager.

• Closed Every Weekend to Spend Time With Family & Friends
• Paid Vacation & Holidays
• Employer-paid Financial Wellness Program and Apps, SmartDollar & EveryDollar
• Locally Owned and Operated
• Employee Appreciation Events
• Employee Point Store Access - Redeem Your Flywheel Training Points for Rewards & Swag
• Continuous Training via the CBA Flywheel Learning System
• Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership

Hiring Locations

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the Employee Handbook
• Take corrective and disciplinary actions when necessary
• Ensure quality of work, attitude, and performance meet guest satisfaction goals
• Maintain organized and smooth store operations
• Maintain a positive attitude and effective communication at all times
• Develop estimates and work orders
• Guide Service Writers in guest estimates and work order development and assign tasks to technicians
• Ensure the use of quality parts
• Achieve target profit margins
• Open and close the store daily
• Perform daily accounting procedures, including closing and balancing
• Conduct weekly and monthly reconciliations, audits, and report analysis; report results to franchise owners/operators
• Ensure all equipment is operational and well-maintained
• Provide technicians with necessary resources
• Act as the primary communication interface with customers before, during, and after service
• Greet guests enthusiastically and respectfully, demonstrating hospitality
• Present clear repair solutions to customers honestly and effectively
• Consistently sell services while maintaining integrity and honesty
• Represent the organization professionally, embodying honesty and integrity
• Other duties as assigned

Qualifications

• Minimum 5 years of experience in Automotive Customer Service & Service Sales
• Supervisory or management experience in the automotive industry
• Proficiency in Windows-based software and automotive store applications
• Experience with TekMetric software preferred, but not required
• Industry-recognized service training certification preferred, but not required
• ASE Service Consultant certification or equivalent experience
• Acceptable driving record per insurance requirements

Physical Requirements

• Standing and walking for most of the workday
• Occasionally lifting objects over 50 lbs.
• Driving manual transmission vehicles
• Maintaining a brisk pace in a high-volume environment
• Using a keyboard and mouse frequently

Additional Information

Christian Brothers Automotive (CBA), founded in 1982, emphasizes precision auto repair with transparency, integrity, and a people-first philosophy. Our 300+ locations feature modern facilities with manufacturer-level diagnostic equipment, consistent workloads, free training, live technician support, and access to our Technician Assistance Center.

This job posting is for an opening at a franchise-owned and operated location. Your application will be submitted to the franchisee. Christian Brothers Automotive Corporation (