Automotive Service Manager Weekends Off Aurora

Christian Brothers Automotive; Aurora (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Automotive Service Manager to oversee daily operations and ensure exceptional guest satisfaction. This role involves managing a team, enforcing company policies, and maintaining high-quality work standards. You will be responsible for developing estimates, managing resources, and ensuring smooth operations while fostering a positive environment. Join a company that values integrity and transparency, offering a supportive atmosphere with opportunities for growth and development. If you are passionate about the automotive industry and excel in leadership, this is the perfect opportunity for you!

Qualifications

• 5+ years in Automotive Customer Service & Sales required.
• Management experience in the Automotive Industry is essential.

Responsibilities

• Manage daily operations and staff performance to ensure guest satisfaction.
• Develop estimates, work orders, and ensure quality parts selection.

Skills

Automotive Customer Service

Service Sales

Staff Management

Sales Skills

Communication Skills

Education

Graduation from a recognized service training program

ASE Service Consultant certification

Tools

TekMetric

Windows-based software

Job description

Job Description

Job Title: Automotive Service Manager

Location: 3050 E. New York Street, Aurora, IL 60502

Job Overview: The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

1. Manage office and shop personnel and daily operations
2. Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
3. Take necessary corrective and/or disciplinary action for employee non-compliance
4. Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
5. Direct the smooth, orderly and organized operation of the store
6. Maintain a personal positive attitude and positive communications at all times
7. Develop estimates and work orders.
8. Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
9. Ensure selection of quality parts
10. Ensure target margins are achieved
11. Open and close stores on a daily basis
12. Perform daily accounting closing and balancing procedures
13. Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owners and or Operators
14. Ensure all equipment is fully operational and in good working order.
15. Ensure technicians have the resources needed to do their job
16. Serve as the primary communications interface to the customers, before, during and after service
17. Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
18. Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
19. Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
20. Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
21. Other duties may be assigned

Qualifications:

1. 5 years work experience in Automotive Customer Service & Service Sales
2. Supervisory or Management experience in the Automotive Industry
3. Proficiency in Windows based computer software and automotive store applications
4. Experience in TekMetric software application preferred, but not required
5. Graduation from an industry recognized service training program preferred but not required
6. ASE Service Consultant certification or equivalent experience
7. Current driver’s licenses
8. Driving record acceptable to our current insurance carrier

Physical Requirements:

1. Occasionally lifting and carrying objects over 50 lbs.
2. Driving manual transmission vehicles
3. Keeping a brisk work pace in a high-volume environment
4. Using a keyboard and mouse several times daily
5. Using a standard handset phone several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.