Automotive Service Manager | Up To $100K Annually & Weekends Off | Holland

Christian Brothers Automotive; Holland (MI); Presencial; USD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Closed every weekend

Paid vacation and holidays

Healthcare benefits

Matching retirement plans

Continuous training and career advancement

Descripción de la vacante

An automotive service company in Holland, MI is looking for a Service Manager to oversee daily operations, manage staff, and ensure customer satisfaction. The ideal candidate has five years of automotive customer service and sales experience, along with supervisory experience. Responsibilities include managing personnel, developing work orders, and maintaining high service quality. This role offers a supportive work environment and opportunities for career advancement.

Formación

• 5 years of automotive customer service and service sales experience.
• Supervisor or management experience in the automotive industry.
• Current driver's license with acceptable driving record.

Responsabilidades

• Manage office and shop personnel and daily operations.
• Ensure quality of work and guest satisfaction.
• Develop guest estimates and assign work orders to technicians.
• Open and close stores daily; perform accounting tasks.
• Serve as primary communication interface with guests.

Conocimientos

Automotive customer service experience

Service sales experience

Management experience

Windows-based software proficiency

Communication skills

Educación

Graduation from an accredited service training program

ASE Service Consultant certification

Herramientas

TekMetric

Descripción del empleo

Benefits

• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Employee Point Store Access – Redeem Training Points For Awesome Swag & Rewards
• Continuous Training Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program & App (SmartDollar & EveryDollar)
• Weekly Lunches
• Employee Appreciation Events
• On-Going Training & Career Advancement
• Future Franchise Leadership Academy (FFLA) – Path to Shop Ownership
• Up To $100K Annually

Job Description

Job Title: Automotive Service Manager

Location: 424 Baypark Dr, Holland, MI 49424

Job Overview

As a Service Manager with Christian Brothers Automotive, you are the go‑to person for guests needing vehicle support. You build relationships, guide guests through the repair process, keep them informed, and ensure their satisfaction. The Service Manager has authority over all daily operations, including sales activities, staff management, quality, guest satisfaction, revenue, and profit goals. All office and shop personnel report directly to the Service Manager.

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce company policies and procedures per the Employee Handbook
• Take corrective and disciplinary action for employee non‑compliance
• Ensure quality of work, attitude, and performance exceed guest satisfaction goals
• Direct smooth, orderly, and organized store operation
• Maintain a personal positive attitude and communication at all times
• Develop guest estimates and work orders; assign work orders to technicians
• Ensure selection of quality parts and target margins
• Open and close stores daily; perform daily accounting closing and balancing
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis; report results to owners
• Ensure all equipment is fully operational and in good working order
• Provide technicians with necessary resources
• Serve as the primary communication interface with guests before, during, and after service
• Greet every guest with enthusiasm, hospitality, and respect
• Present best repair solutions in an understandable way
• Consistently sell services while upholding honesty and integrity
• Act professionally as a representative of a quality organization, projecting honesty and integrity
• Other duties may be assigned

Qualifications

• 5 years automotive customer service and service sales experience
• Supervisor or management experience in the automotive industry
• Proficiency in Windows‑based computer software and automotive store applications
• Experience with TekMetric preferred but not required
• Graduation from an accredited service training program preferred but not required
• ASE Service Consultant certification or equivalent experience
• Current driver’s license with acceptable driving record

Physical Requirements

• Prolonged standing, walking, and other foot activities
• Occasional lifting of objects over 50 lbs.
• Driving manual transmission vehicles
• Coach and mentor sales team members
• Use keyboard and mouse regularly
• Use standard handset phone regularly

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with a focus on precision auto repair, transparency, integrity, and a people‑first philosophy. CBA locations offer modern facilities, advanced diagnostic equipment, and dedication to technician support.

This posting is for a franchise location; the local franchisee is the employer, not Christian Brothers Automotive Corporation (CBAC). All information will be kept confidential per EEO guidelines.

Christian Brothers Automotive is an Equal Opportunity Employer. Employment is at-will.