Automotive Service Manager: Lead Tech Team & Customer Care

Midas Auto Experts; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Job summary

A leading automotive service provider in Philadelphia is seeking an Automotive Service Manager to lead and manage the service department. This role involves overseeing technicians, ensuring exceptional customer service, and maintaining the organization of the shop. The ideal candidate has 2+ years of management experience and a general knowledge of automotive services. Midas prioritizes internal promotions and offers competitive benefits including health insurance and paid time off.

Qualifications

• Minimum of 2 years of store or service manager experience.
• General automotive knowledge is essential.
• Ability to work a flexible retail schedule including weekends and holidays.

Responsibilities

• Lead and manage all automotive service technicians.
• Deliver exceptional customer service and consult with customers.
• Oversee vehicle inspections and make comprehensive recommendations.
• Discuss pricing estimates and promote shop service specials.
• Supervise up to ten employees and maintain overall cleanliness of the facility.

Skills

Customer service disposition

Leadership ability

Team building skills

Good communication skills

Job description

A leading automotive service provider in Philadelphia is seeking an Automotive Service Manager to lead and manage the service department. This role involves overseeing technicians, ensuring exceptional customer service, and maintaining the organization of the shop. The ideal candidate has 2+ years of management experience and a general knowledge of automotive services. Midas prioritizes internal promotions and offers competitive benefits including health insurance and paid time off.