Automotive Service Manager: Lead Team, PTO & Benefits

Dick Hannah Chevrolet; Sandy (OR); On-site; USD 134,000 - 179,000; Full time

Benefits offered by this job

Generous PTO

Comprehensive benefits package

401(k) plan

Job summary

Dick Hannah Chevrolet is seeking an experienced Automotive Service Manager to lead our service department, ensuring efficient operations and top-tier customer satisfaction. This role emphasizes strong leadership, budgeting, and compliance with regulatory standards at a busy dealership.

The position offers generous PTO, a comprehensive benefits package, and a base-plus-commission earnings model with average monthly pay between $12,000 and $16,000.

Qualifications

• 3 years experience as a Service Manager.
• Excellent communication skills (including listening, speaking).
• Ability to read, speak and understand English.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to multi-task.
• Ability to work alone, self-motivate and manage one’s own time.
• Computer literate (MS Word, Advanced Excel, Outlook).
• Organized and extremely detail-oriented.
• Ability to prioritize
• Deadline-oriented
• Research skills
• General math skills
• Basic knowledge of dealership operations and/or office/clerical experience.

Responsibilities

• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service department personnel.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers' meetings.
• Monitors the performance of the service department.
• Strives for harmony and teamwork within the department and with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Fosters professional employee development and coordinates with department personal to determine the need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks.
• Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Develops dealership service pricing plans and recommends to the dealer or general manager.
• Works with parts and service personnel to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Maintains safe work environment.
• Maintains a professional appearance.

Skills

Leadership

Communication

English proficiency

multitasking

Time management

Computer literacy

Detail-oriented

Organization

Prioritization

Deadline-oriented

Education

General dealership operations knowledge

Tools

MS Word

Excel

Outlook

Job description

Dick Hannah Chevrolet is seeking an experienced Automotive Service Manager to lead our service department, ensuring efficient operations and top-tier customer satisfaction. This role emphasizes strong leadership, budgeting, and compliance with regulatory standards at a busy dealership.

The position offers generous PTO, a comprehensive benefits package, and a base-plus-commission earnings model with average monthly pay between $12,000 and $16,000.