Automotive Service Manager - Koons Ford of Baltimore

Lhmauto; Baltimore (MD); On-site; USD 100,000 - 200,000; Full time

Job summary

An established industry player is seeking an Automotive Service Manager to lead their service department in Baltimore. This role involves overseeing daily operations, managing a diverse team, and ensuring exceptional customer experiences. The ideal candidate will have a strong background in automotive service management, excellent customer service skills, and the ability to thrive in a fast-paced environment. This position offers a competitive salary and a comprehensive benefits package, making it an excellent opportunity for professionals looking to advance their careers in the automotive industry.

Benefits

Paid holidays & paid time off

Paid training

401k with company match

Employee discounts on parts and service repairs

Stock Awards

Continuous training opportunities

Student loan relief resources

Employee assistance program

Aggressive Employee referral program

Qualifications

• 3+ years as an automotive Service Writer/Assistant Manager required.
• Strong customer service and team management skills are essential.

Responsibilities

• Oversee service department operations and manage staff effectively.
• Ensure timely service and customer satisfaction while meeting department goals.

Skills

Customer Service Skills

Team Management

Technical Aptitude

Problem Solving

Education

High School Diploma or equivalent

Automotive Service Management Certification

Tools

Automotive Software

Job description

Automotive Service Manager - Koons Ford of Baltimore

Baltimore, MD, USA Req #6149

Tuesday, February 11, 2025

About Asbury

Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming theMost Guest Centric Automotive Retailer.At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.

The primary responsibility of the Service Manager is to oversee the service department and drive operational success, including managing technicians, service advisors, service call center, lot attendants, detailers, and shuttle drivers.

Responsibilities:

• Manage employee schedules and pay plans
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers' vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service department meetings
• Prepare and administer an annual operating budget for the service department
• Maintain Asbury's specified service customer pay gross profit growth
• Maintain technician proficiency as specified by Asbury standards
• Partner with technical schools to recruit technicians
• Partner with OEM and other third-party vendors
• Handle and resolve customer complaints
• Motivate, train, develop and reward employees
• Communicate effectively with customers about maintenance and service work needed
• Continue to maintain Asbury's value, quality, and integrity
• Provide and maintain a safe workplace and environment for employees and customers
• Other duties to be determined by management

Qualifications:

• Strong customer service skills are a must
• Must be able to manage a team, motivate and develop
• Experience with automotive software required
• Strong technical aptitude is required
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Must have 3+ years as an automotive Service Writer/Service Assistant Manager
• Previous automotive Service Management experience is required
• Must be able to manage in a fast-paced work environment
• Must be able to pass pre-employment screens (background & drug test)

Company Benefits:

Pay and Recognition:

• Wage Range: $100,000 - $200,000 Annually
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

* Must see dealer for rules and qualifying terms of bonus

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.