Automotive Service Manager

The Goodyear Tire & Rubber Company; Nashville (TN); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

medical

prescription

dental

vision

401(k)

life insurance

disability

tuition assistance

sickness and vacation time

tire discounts

Job summary

Goodyear Commercial Tire & Service Centers is seeking a Service Manager to oversee the service department and lead the team at a Goodyear CTSC location. You will assist technicians, ensure customer satisfaction, and drive service metrics.

Responsibilities include budgeting, staffing, training, and safe, efficient operations. A minimum of two years in management and a valid driver's license are required; DOT qualifications may apply. Competitive benefits are offered.

Qualifications

• Minimum 2 years of management experience.
• Valid driver's license and ability to meet DOT requirements.
• Must be 21+ and legally authorized to work in the U.S.
• Willing to work nights and weekends.
• No relocation offered.
• Experience in commercial tire service or management preferred.

Responsibilities

• Assist Center Manager in achieving sales, units, and profited budgeted objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade-ins.
• Complete work orders, PM checklists, and other paperwork effectively and efficiently.
• Responsible for efficiently processing billing.
• Control and protect the assets of the company by maintaining awareness of inventory levels.
• Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.
• Assist the Center Manager with hiring, training, and managing associates.
• Train new and existing associates.
• Communicate specific work assignments and responsibilities to associates.
• Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
• Assist associates in technical areas as needed.
• Facilitate effective communication throughout the center by working closely with the Center Manager.
• Operate the Service Department as an accident free/safe workplace.
• Perform a variety of manual tasks for extended periods of time, including heavy lifting.

Skills

Leadership

Communication

Team collaboration

Safety awareness

Customer service

Education

High School or GED

Job description

Starting Pay: $27.00-$32.00.00 + quarterly bonus opportunities

base pay offered may vary depending on factors such as job-related knowledge, skills, experience, and market location.

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.

Selected candidates may be eligible for a number of benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sickness and vacation time, as well as tire discounts

• medical
• prescription
• dental
• vision
• 401(k)
• life insurance
• disability
• tuition assistance
• sickness and vacation time
• tire discounts

General Description:

As a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuring customer satisfaction.

Responsibilities will include but not be limited to:

• Assist Center Manager in achieving sales, units, and profited budgeted objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade-ins.
• Complete work orders, PM checklists, and other paperwork effectively and efficiently.
• Responsible for efficiently processing billing
• Control and protect the assets of the company by maintaining awareness of inventory levels.
• Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.
• Assist the Center Manager with hiring, training, and managing associates.
• Train new and existing associates.
• Communicate specific work assignments and responsibilities to associates.
• Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
• Assist associates in technical areas as needed.
• Facilitate effective communication throughout the center by working closely with the Center Manager.
• Operate the Service Department as an accident free/safe workplace.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting

Basic Requirements:

• Minimum 2 years management experience
• Must be willing to work scheduled shifts including nights and weekends.
• Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.
• Be at least 21 years of age.
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

• High School or GED
• Relevant hands on commercial tire service and/or management experience.

Candidate Criteria:

• Strong oral and written communication ability.
• Commitment to follow all safety procedures and work in a safe manner.
• Must be able to work in a results-oriented, fast-paced environment as part of a team.
• Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.