Automotive Service Manager

Parks of Gainesville; Gainesville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A well-established dealership, Parks of Gainesville, is seeking a Service Department Manager to oversee and enhance customer service operations. This role involves managing staff, ensuring a positive experience for customers, and coordinating services. Candidates should possess strong management skills and preferably have dealership experience.

Benefits

Opportunity for internal promotion and career growth

Competitive pay plan

401(k) retirement plan options

Full benefits including health, dental, and vision coverage

Qualifications

• Demonstrated ability to manage others.
• Organized and friendly personality.
• Dealership experience preferred.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Manage and hire technicians and service advisors.
• Serve as a liaison between technicians and customers.

Skills

Management

Customer Service

Organizational skills

Friendly personality

Job description

SUMMARY

This person will be responsible for overseeing the entire service department.

What We Offer:

• Opportunity for internal promotion and career growth within the company
• Competitive pay plan
• 401(k) retirement plan options
• Full benefits including voluntary short and long-term disability, dental, health, vision, and medical coverage

RESPONSIBILITIES

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make hiring decisions
• Distribute work among technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, via phone or in person, to ensure proper handling
• Spend quality time building relationships with customers

REQUIREMENTS

• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred

Parks of Gainesville is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment. We do not discriminate based on race, color, national origin, gender, gender identity or expression, sexual orientation, age, disability, religion, or any other characteristic protected by law.