Automotive Service Manager

C&J Automotive of Lionville; Exton (PA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

No Weekends

Closed & Paid Holidays

Annual Holiday Party

Paid Training

Above Industry Standard Compensation

Profit Sharing Opportunity

Job summary

C&J Automotive of Lionville is looking for an experienced Service Manager to join our team in Exton, Pennsylvania. The ideal candidate will have over 5 years of automotive management experience, focusing on customer service excellence and team leadership. Responsibilities include managing shop operations, maintaining client relationships, and ensuring high-quality service.

We offer a competitive benefits package including no weekends, closed & paid holidays, and profit-sharing opportunities. If you are detail-oriented and thrive in a fast-paced environment, we want to hear from you!

Qualifications

• Minimum 5 years of experience managing a high volume shop or multiple shops.
• Strong leadership skills and positive attitude.
• Ability to maintain high customer satisfaction.

Responsibilities

• Lead and manage the shop to achieve its goals.
• Greet clients and maintain a welcoming environment.
• Work with the team to ensure customer satisfaction.
• Schedule appointments and manage client communications.

Skills

Customer service experience

Organizational skills

Detail oriented

Time management

Sales experience

Team leadership

Job description

If you don't have experience running a $2M+ per year revenue shop, Please DO NOT Apply (you will not be considered). We are only looking at candidates that have high customer service experience while meeting company standards for performance.

You are highly organized, excellent communicator, deliver numbers and results while working harmoniously with both internal customers and external customers. Focused on achieving excellence with customer service while meeting and exceeding financial goals.

Must have at least 5 years of relatable experience managing a high volume shop or multiple shops. Independent or National Chain experience preferred.

Include a cover letter why you're the best candidate for the position.

C&J Automotive is currently seeking an experienced Service Manager to join our team!

C&J Automotive Service Managers are essential team members as the face of the shop and the clients' main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build a long-standing relationship and always provide a 5-star experience. At C&J we have a highly skilled team that has fun and allows for a work/life balance with weekends off and we would love to add more top talent to our team!

If you’re looking to work for an organization that maintains the highest level of repair and service at a fair price and is devoted to customer satisfaction, then C&J Automotive is a good fit for you. We employ highly skilled service technicians and continue to provide ongoing training to stay on top of the latest in the automotive world.

Job Duties

• Team Leader.
• Responsible for shop goals.
• Shop Morale.
• Greet clients and maintain showroom.
• Schedule appointments.
• Main point of contact for client, relaying diagnosis, recommendations, etc.
• Work as a team to ensure all clients are taken care of.
• Receiving/ordering/posting parts.
• Review digital inspections.

Requirements

• Automotive Experience.
• Detail oriented.
• Valid driver's license.
• Sales Experience.
• Organized.
• Positive attitude with a collaborative mindset.
• Ability to work in fast-paced environment with a customer satisfaction focus.
• Have strong time management and multi-tasking abilities.
• Manage client experience from beginning to end.

Benefits

C&J Automotive has grown immensely because we understand that our employees are our greatest asset. Our priority is providing amazing benefits and perks for employees such as:

• No Weekends.
• Closed & Paid Holidays.
• Annual Holiday Party.
• Paid Training.
• Above Industry Standard Compensation.
• Profit Sharing Opportunity.
• Pay is based on qualifications, experience, and certifications.