Automotive Service Manager

SmartRecruiters, Inc.; Cahaba Heights (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Express Oil Change & Tire Engineers is seeking an Automotive Service Manager to lead our service department. Reporting to the Store Manager, you will build a high-performing team, coach staff, and drive store processes and procedures to deliver excellence in customer service.

In this role you will supervise technicians, schedule duties, coach on ISI systems and service standards, and interact with customers to identify opportunities and resolve issues.

Qualifications

• Minimum of 2 years' experience in a Service Manager role.
• Proven track record of exceeding business objectives.
• Strong leadership and communication skills.
• Ability to work both independently and as part of a team.
• Knowledge of OSHA laws and MSDS compliance.

Responsibilities

• Provide leadership in recruiting and final employment decisions.
• Supervise technicians, plan duties, assign work, and track completion.
• Coach staff on ISI systems, service standards, and processes.
• Interact with customers on sales, service opportunities, and adjustments.
• Monitor performance and productivity of service staff.
• Manage parts inventory and outside purchases per Tire Purchase Program.
• Ensure shop safety and proper equipment layout.
• Oversee compliance with safety procedures and wheel torqueing.
• Ensure inspections are performed.

Skills

Leadership & team management

Customer service excellence

Excellent communication

Organization & detail orientation

Mentoring teammates

OSHA/MSDS knowledge

Fast-paced environment

Job description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over350 locations across 21states, leading our industry through excellence, innovation, and growth. Don’t let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.

Primary Responsibilitiesinclude (but are not limited to):

• Specific duties for this customer service role include, but are not limited to:
• Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Coaching personnel on enforcing wheel torqueing process
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Manager role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws and MSDS Compliance

Additional Information

Allinformation will be kept confidential according to EEO guidelines.

Physical Requirements:

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.

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