Automotive Service Manager

Express Oil Change & Tire Engineers; Roanoke Rapids (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

A leading automotive service provider in North Carolina seeks an Automotive Service Manager responsible for maintaining high service standards and managing staff effectively. The ideal candidate will demonstrate strong leadership and communication skills, with over two years of management experience. You will supervise technicians, manage customer relations, and ensure compliance with safety regulations. This role requires standing for long periods and lifting moderate to heavy objects. Join us to lead a motivated team in delivering exceptional service.

Qualifications

• Minimum of 2 years’ experience as a Service Manager.
• Ability to work in a fast-paced environment.
• Detail-oriented with mentoring ability.
• Excellent verbal and written communication.
• Ability to build professional relationships with customers and team members.
• Knowledge of OSHA regulations and MSDS compliance.

Responsibilities

• Set high standards of excellence in service department.
• Supervise technicians and plan their duties.
• Evaluate performance of service department personnel.
• Manage parts inventory and ensure compliance.
• Evaluate performance and productivity of service staff.
• Manage parts inventory and purchasing; maintain in-house stock.
• Ensure store safety and proper equipment layout.
• Enforce wheel torqueing process and conduct proper inspections.

Skills

Leadership skills

Store management skills

Organizational skills

Verbal communication

Written communication

Teamwork

Customer relationship development

Understanding of OSHA laws

Tools

ISI systems

Job description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over350 locations across 21states, leading our industry through excellence, innovation, and growth. Don’t let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.

Primary Responsibilitiesinclude (but are not limited to):

• Specific duties for this customer service role include, but are not limited to:
• Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Coaching personnel on enforcing wheel torqueing process
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Manager role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws and MSDS Compliance

Additional Information

All of your information will be kept confidential according to EEO guidelines.

Physical Requirements:

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.