Automotive Service Lane Manager

Crown Hyundai; Saint Petersburg (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Crown Hyundai is seeking a Service Lane Manager to oversee the successful operation of its service department in Saint Petersburg, FL. The ideal candidate will possess strong organizational and customer service skills, with a minimum of three years of experience in automotive service. This role emphasizes maintaining high customer satisfaction and profitability, making it crucial for candidates to have supervisory experience and a proactive approach in addressing customer needs.

Benefits

Employee-centric culture

Growth opportunities

Qualifications

• Minimum three years in an automotive repair facility.
• Minimum one year of supervisory experience.
• Ability to operate department profitably.

Responsibilities

• Manage service lane's workflow to maximize productivity.
• Ensure high levels of customer satisfaction.
• Monitor key performance indicators to identify improvements.

Skills

Organizational skills

Problem-solving skills

Time management

Customer service

Job description

Crown Hyundai is hiring a Service Lane Manager for its busy service department!

This position is responsible for running the service department’s Service Drive by operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives and maintaining service records.

The Service Lane Manager will work with the Parts Manager,BDC Manager, Warranty Supervisor and the Fixed Operations Director to achieve these goals and perform and/or assign the duties listed below.

Crown Automotive Group is a family-owned business, headquartered in St. Petersburg, FL with additional locations in Florida, Tennessee and Ohio.

If the duties as shown below sound like the perfect fit for your experience and ambition, then apply today to join our team of professionals and drive your career forward!

Duties and Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries and concerns promptly and efficiently.
• Ensure high levels of customer satisfaction and maintain positive customer relationships.
• Manage the workflow of the service lane to maximize productivity and efficiency.
• Ensure accurate and timely documentation of all service activities.
• Monitor and control work schedules and labor costs.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Conduct daily performance reviews forService Walk Around, Active Delivery, and Menu Closed performance.
• Read, understand, and adhere to the policy and procedure of the Fixed Operations section of the Playbook.
• Conduct regular safety inspections and address any issues promptly.
• Ensure compliance with federal, state, and local regulations affecting service operations.
• Communicate with customers before there are problems and get involved in escalated customer issues.
• Cooperate with other dealership managers and escalate issues to higher authorities when necessary.
• Quality-check completed repair orders for accuracy and compliance with warranty/dealership requirements.
• Assist in achieving sales targets for the service department.
• Promote additional services and products to customers.
• Monitor, control, and collect warranty receivables and service work accounts.

Experience and Requirements:

• MINIMUM THREE (3) YEARS of experience in an automotive repair facility.
• MINIMUM ONE (1) year of supervisory experience.
• Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
• Understanding of dealership policies, industry regulations, and safety standards.
• Excellent organizational skills to manage the workflow of the service lane effectively.
• Strong time management skills to ensure accurate and timely documentation of all service activities and adherence to schedules.
• Ability to operate the department at a profit according to dealership guidelines.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Strong problem-solving skills to address and resolve customer inquiries and concerns promptly.
• Valid driver's license and a clean driving record for the past three years (no major infractions).
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Thank you for your interest in joining our team!

EOE/DFWP

At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.

Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.

We are an Equal Opportunity Employer and a Drug Free Workplace