Automotive Service Director

Caseyvolkswagen; Newport News (VA); On-site; USD 150,000 - 200,000; Full time

Job summary

A local automotive group in Newport News is seeking an experienced Service Manager to lead a high-volume service department. Candidates should have at least four years of relevant experience and a strong focus on customer satisfaction. The ideal candidate will demonstrate excellent organizational skills and proficiency in technology. This role offers a competitive pay plan and a positive work environment.

Benefits

Competitive Pay Plan (Up to $200,000)

Medical Insurance

Dental & Vision Insurance

401(k) with Employer Contribution

Qualifications

• A minimum of four years experience in a high volume service department.
• Top candidates will be CSI oriented with a great can-do attitude.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Manage and hire technicians and service advisors.
• Spend quality time building relationships with customers.

Skills

Customer satisfaction focus

Organizational skills

Process-oriented

Technology proficiency

Tools

Reynolds and Reynolds

Job description

Are you a successful Service Manager or an experienced Service Advisor who is ready for the next level? The VirginiaPeninsula's Casey Auto Group is growing and we are looking for the best in fixed operations. Current Franchises include Chevrolet, Honda, Toyota, Subaru, VW, BMW and KIA.Qualified candidates will have a proven track record of great CSI, be relentlessly positive, organized, process oriented and have experience operating or working as a member of a profitable service department. Our Auto Group islocated in the temperate coastal region of southern Virginia between numerous beaches, the Historic Triangle and the beautiful Chesapeake Bay, a wonderful place to live and work. The Family-owned Casey Auto Group has been part of the Peninsula community since 1958 with a well-established brand,loyal market share and great franchise partners.

What we offer:

• Competitive Pay Plan (Up to $200,000)
• Medical: HDHP & PPO
• Dental & Vision Insurance
• FSA/HSA/LPFSA
• Prescription Drug Coverage
• HealthJoy App- Company paid Healthcare navigation tool
• EAP: Employee Assistance Program
• Life Insurance - Guaranteed Issue- Employee paid & Employer paid upon eligibility
• Short- and Long-Term Disability
• Legal Resources Coverage & ID Protection
• Vacation and Holidays
• 401(k) with Employer Contribution upon eligibility
• Discount memberships to OneLife & YMCA athletic facilities
• Employee Referral Bonus Programs
• Employee parts & service discounts

Responsibilities:

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers

Requirements:

• A minimum of four years experience in a high volume service department.
• Reynolds and Reynold knowledge a plus.
• Top candidates will be CSI oriented, technology proficient with a great can-do attitude and a strong drive for excellence.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.