Automotive Service Concierge | Customer Experience Pro

Lia Auto Group; Village of Brewster (NY); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan with Employer Match

Continued education, training

Paid Time Off

Paid Weekly

Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Company provided uniforms

Job summary

Lia Honda Brewster is seeking an experienced Service Advisor to join our team in Brewster, NY. The role offers a compensation range of $55K-$100K+ based on knowledge and production, with a comprehensive benefits package and a path to growth within Lia Auto Group.

Key responsibilities include managing the Drive Lane flow, communicating repair information to customers, and providing concierge service for owner inquiries to ensure a positive customer experience.

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude, along with a customer service mentality.
• Enjoy working in a fast-paced environment.
• Excellent verbal and written communication skills.
• Must have a clean and valid driver's license.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Customer service

Verbal communication

Written communication

Basic computer skills

Positive attitude

Driver's license

Education

High school diploma

Job description

Lia Honda Brewster is seeking an experienced Service Advisor to join our team in Brewster, NY. The role offers a compensation range of $55K-$100K+ based on knowledge and production, with a comprehensive benefits package and a path to growth within Lia Auto Group.

Key responsibilities include managing the Drive Lane flow, communicating repair information to customers, and providing concierge service for owner inquiries to ensure a positive customer experience.