Automotive Service BDC Manager - BMW

Rallye Motor Company; Village of Westbury (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance

Disability coverage

Aflac and LegalShield

Paid time off

Paid holidays

401K plan

Employee Assistance Program

Job summary

Rallye Motor Company in Long Island, NY is seeking an Automotive Service BDC Manager for Rallye BMW. You will lead the digital sales coordinators, identify prospects, and set appointments with client advisors across channels to drive qualified opportunities.

Responsibilities include routing internet leads, tracking and reporting in CRM, and creating email templates and workflows. A strong BMW/Highline service background and excellent communication are required.

Qualifications

• 2+ years of BMW and/or Highline internet service management experience.
• Proficient in eLeads CRM including reporting, Mastermind, BMW infobahn, etc.
• Strong communication skills by phone, email and in person.

Responsibilities

• Manages the daily responsibilities of the digital sales coordinators.
• Ensure prospects are identified and appointments are set with potential buyers to meet with client advisors via their preferred communication channels.
• Ensure all internet leads are assigned and followed up with by a client advisor until completion of the sales.
• Answer customer internet inquiries by both email and phone.
• Manage and track all leads in CRM and ensure proper reporting.
• Create, update and manage email templates in CRM for client advisors, including email/phone call workflows to follow up with unsold and sold opportunities.
• Keep track of all leads that come in, who they are assigned to, the outcome of the lead, and the type of lead and report to GSM and Sales Manager on a monthly/weekly basis.
• Oversee client advisors’ daily organizers in CRM, confirm notes and proper follow-up are being maintained.

Skills

BMW service management

CRM proficiency

Communication skills

Tools

eLeads CRM

Mastermind

BMW Infobahn

Job description

The Rallye Motor Company, Long Island’s premier luxury automotive group, has an opportunity for an Automotive Service BDC Manager with Rallye BMW! The ideal candidate is looking for an long-term position with an outstanding team, who is seeking a long term position in which they can utilize their automotive luxury experience to ensure a seamless and personalized client experience. Must be an energetic, reliable, motivated individual with service writing experience.

Responsibilities for this position include, but are not limited to:

• Manages the daily responsibilities of the digital sales coordinators.
• Ensure prospects are identified and appointments are set with potential buyers to meet with client advisors via their preferred communication channels.
• Ensure all internet leads are assigned and followed up with by a client advisor until completion of the sales
• Answer customer internet inquiries by both email and phone.
• Manage and track all leads in CRM and ensure proper reporting
• Create, update and manage email templates in CRM for client advisors, including email/phone call workflows to follow up with unsold and sold opportunities.
• Keep track of all leads that come in, who they are assigned to, the outcome of the lead, and the type of lead and report to GSM and Sales Manager on a monthly/weekly basis.
• Oversee client advisors’ daily organizers in CRM, confirm notes and proper follow-up are being maintained.

The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye!

• Clean and valid driver’s license.
• 2+ years of BMW and/or Highline internet service management Experience.
• Proficient in eLeads CRM including reporting, Mastermind, BMW infobahn, etc.
• Strong communication skills by phone, email and in person.

PAY RANGE: $100,000 - $150,000 Annually

• Great benefits package including medical, dental and vision coverage for employee & family.
• Company paid life insurance and optional additional coverage.
• Voluntary short term and long term disability available.
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan
• Employee Assistance Program