Automotive Service Assistant Manager | Customer Care

Bergey's; Harmonville (PA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance.

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Employee Referral Program

Employee Discount

Job summary

Bergey’s Cadillac Plymouth Meeting in Pennsylvania is seeking an Assistant Service Manager who greets customers, gathers vehicle information, and coordinates service needs with technicians. You will prepare repair orders, estimate costs, and communicate options to customers to ensure satisfaction and timely service.

The role requires a valid driver’s license and completion of background checks and drug screening.

Qualifications

• Valid Driver's License
• Successful completion of pre-employment background checks and drug screening

Responsibilities

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Greet customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher if necessary.
• Obtains customer’s signature on repair order; provides the i..

Job description

Bergey’s Cadillac Plymouth Meeting in Pennsylvania is seeking an Assistant Service Manager who greets customers, gathers vehicle information, and coordinates service needs with technicians. You will prepare repair orders, estimate costs, and communicate options to customers to ensure satisfaction and timely service.

The role requires a valid driver’s license and completion of background checks and drug screening.