Automotive Service Advisor / Writer / Sales Lead | Weekends Off | Mt Juliet

Christian Brothers Automotive Corporation; Mount Juliet (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking an Automotive Service Advisor/Writer. This role focuses on guiding guests through vehicle repairs, ensuring satisfaction, and building long-term relationships in a supportive environment with benefits like paid holidays and continuous training.

Benefits

Closed Every Weekend

Paid Vacation & Paid Holidays

Healthcare Benefits Available

Matching Retirement Plans

Employee Appreciation Events

Continuous Training

Chaplain Care Support Available

Qualifications

• Driving record acceptable to our current insurance carrier.
• Experience in automotive customer service or automotive service advising/sales.

Responsibilities

• Greet every guest that enters with hospitality.
• Manage the store’s workflow effectively and efficiently.
• Build long-term relationships with customers.

Skills

Customer Service

Computer Proficiency

Job description

Job Overview

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

• Closed Every Weekend to Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Employee Appreciation Events & Lunches
• Chaplain Care Support Available
• Employee Point Store Access - Redeem Your Training Points For Swag & Rewards
• Continuous Training Through The CBA Flywheel Learning System

Hiring Locations

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in an understandable manner
• Manage the store’s workflow effectively and efficiently
• Consistently and effectively sell our services while maintaining honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate clearly and professionally on the phone
• Build long-term relationships with the store, yourself, and our customers
• Direct, coordinate, and participate in customer service activities
• Shuttle guests as needed in CBA branded vehicles
• Ensure all repairs meet proper specifications
• Work as a team and assist other employees as needed
• Other duties as assigned

Qualifications

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows-based computer software and automotive store applications
• Experience in automotive customer service or automotive service advising/sales

Physical Requirements

• Dependability and reliability for a Monday – Friday, 7am – 6pm schedule
• Standing, walking, and coordinating parts for most of the workday
• Occasional lifting over 50 lbs.
• Maintaining a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA), founded in 1982, emphasizes precision auto repair with transparency, integrity, and a people-first philosophy. Over 300 locations feature modern facilities with factory-level diagnostic equipment, consistent technician workloads, free training, and support through our Technician Assistance Center.

This posting is for an opening at a franchisee-owned CBA location. Your application will be submitted to the franchisee. CBAC is a separate entity and will not be involved in employment decisions. Employment is at-will, and your information will be kept confidential per EEO guidelines. CBA is an Equal Opportunity Employer.