Automotive Service Advisor / Writer | $35/hr-$50/hr* & Weekends Off | Arapahoe Road

Christian Brothers Automotive Corporation; Aurora (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in automotive services is seeking a dedicated Automotive Service Advisor to enhance customer relationships and streamline service processes. In this engaging role, you will be the first point of contact for guests, guiding them through the repair process while ensuring satisfaction. With a focus on transparency and integrity, you will work in a supportive environment equipped with modern diagnostic tools. If you have a passion for customer service and a knack for communication, this opportunity is perfect for you.

Qualifications

• Experience in automotive customer service or service advising/sales role.
• Proficiency in Windows-based computer software.

Responsibilities

• Greet guests and present repair solutions in an understandable manner.
• Manage workflow and sell services with honesty and integrity.
• Build long-term relationships with customers.

Skills

Automotive Customer Service

Sales Skills

Communication Skills

Windows-based Software Proficiency

Education

High School Diploma

Tools

Automotive Store Applications

Job description

Job Description

Job Title: Automotive Service Advisor / Writer

Location: 14755 E. Arapahoe Rd, Aurora, CO 80016

Job Overview: As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow effectively and efficiently
• Consistently and effectively sell our services while maintaining honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate professionally on the phone
• Build long-term relationships with customers and the store
• Direct, coordinate, and participate in customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure all repairs meet proper specifications
• Work as part of a team and assist other employees as needed
• Other duties as assigned

Qualifications:

• Current driver’s license
• Driving record acceptable to our insurance carrier
• Proficiency in Windows-based computer software and automotive store applications
• Experience in automotive customer service or service advising/sales role

Physical Requirements:

• Dependability for scheduled hours (Monday – Friday, 7am – 6pm)
• Standing, walking, and coordinating parts for most of the workday
• Occasional lifting over 50 lbs.
• Maintaining a brisk work pace in a high-volume environment

Additional Information:

Christian Brothers Automotive (CBA) was founded in 1982, focusing on transparency, integrity, and people-first service. All locations are equipped with modern diagnostic tools and offer technicians ongoing training, full-time support, and access to our Technician Assistance Center.

This posting is for an opening at a franchisee-owned location. Your application will be handled by the franchisee, and Christian Brothers Automotive Corporation (