Automotive Service Advisor/Writer

Midas FREMONT 1783; San Leandro (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Midas FREMONT 1783 seeks an automotive service Writer to manage all service department activities. Applicants should have a minimum of 3 years of experience, strong customer service skills, and general automotive knowledge. Responsibilities include overseeing technicians, customer consultations, and inspections.

Qualifications

• Minimum of 3 years as a service Writer.
• General automotive knowledge required.
• Excellent customer service disposition.

Responsibilities

• Direct automotive service technicians and operations of the shop.
• Deliver and discuss pricing estimates with customers.
• Oversee vehicle inspections and make recommendations.

Skills

Customer service

Communication

Leadership

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in inspection, diagnosis, and repair, utilizing the expertise attained through ASE Certifications and years of automotive repair experience.

We are looking for an automotive service Writer to manage and direct all service department activities of a retail store that sells tires and related automotive parts and mechanical services. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service Writer, you will direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting with customers
• Following up with customers, services requested, estimated completion times, etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers, as well as promote shop service specials
• Oversee technicians’ inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 3 years of store or service Writer experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Ability to work a flexible retail schedule, including weekends, evenings, and holidays
• Valid driver’s license